Engineer, Remote Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Remote Support Engineer, reporting to the Remote Support Team Lead, will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. The Engineer will join our Information Software team where they will have the opportunity to work with leading FactoryTalk Operation Suite software and technology across a range of industries. The Engineer's primary responsibility is to provide technical support for FactoryTalk View Site Edition and FactoryTalk Optix.

This a hybrid role based out of our Mayfield Heights, OH or Milwaukee, WI locations.

• Provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Provide exceptional customer service from inception to resolution for each issue.
• In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required.
• Create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
• Occasionally cover a shift after hours and carry a weekend support phone to provide support for 24/7 customers.

• Bachelor's degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• 2+ years' experience troubleshooting, implementing, and or design of industrial process and/or automation systems
• Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products, including but not limited to FactoryTalk Optix, FactoryTalk View Site Edition, FactoryTalk ViewPoint, FactoryTalk Linx Gateway, RSView32, and Thin Manager.
• Knowledge of PLCs, Ethernet networking, domain administration, historians, SQL and Human Machine Interface systems.
• Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects
• Be able to work effectively and proficiently with Internet Information Services (IIS) and Distributed Component Object Model (DCOM)
• Familiarization with various Microsoft Technologies including Visual Studio, SQL, and SSR
• Programming experience in Java, VBA, Windows PowerShell, JavaScripting, Python, NetLogic, C# or C++ or equivalent
• Have general knowledge on industrial networks and communication protocols such as OPC and MQTT.

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.