Fulfillment Operations Manager

POSITION SUMMARY

As a Distribution Center Operations Manager at Noble, you will play a critical role in leading and managing the daily operations of our distribution center. Reporting to the Warehouse General Manager, your responsibilities will encompass overseeing the entire facility, optimizing processes, and ensuring the efficient flow of goods to meet customer demands. Your leadership, strategic thinking, and commitment to operational excellence are pivotal in delivering outstanding results and driving the success of our distribution center. This individual is also required to understand all systems that are utilized in the distribution environment, ensure safety and OSHA compliance standards.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Team Leadership: Lead, mentor, and provide guidance to a diverse team of associates and supervisors, setting performance expectations, and fostering a culture of continuous improvement.
• Operational Oversight: Manage all aspects of the distribution center, including inbound and outbound logistics, order processing, inventory control, and quality assurance.
• Process Optimization: Continuously improve and streamline operational processes to maximize productivity, reduce costs, and minimize errors.
• Strategic Planning: Assist the General Manager to develop and implement strategies to enhance the distribution center's efficiency and effectiveness, meeting performance metrics and KPIs.
• Inventory Management: Oversee inventory control measures to maintain accurate stock levels, minimize shrinkage, and reduce holding costs.
• Quality Assurance: Implement and enforce quality control measures to ensure that products meet established standards and customer expectations.
• Resource Allocation: Efficiently allocate resources, including labor, equipment, and space, to meet changing demand and operational goals.

• Safety Compliance: Ensure compliance with safety protocols, regulations, and training, fostering a culture of safety awareness among distribution center personnel.
• Vendor and Carrier Management: Collaborate with external partners, carriers, and vendors to ensure timely and cost-effective deliveries.
• Reports and Analysis: Generate and analyze reports on operational performance, identifying areas for improvement and providing recommendations to senior management.

POSITION QUALIFICATIONS

• Excellent interpersonal, written, and verbal communication skills
• Knowledge of materials, distribution processes, quality control, costs, and other techniques for maximizing the effective distribution of goods
• Strong leadership, organizational and time management skills.
• Ability to work independently in a team-oriented environment
• Ability to manage priorities and coordinate multiple projects while consistently meeting deadlines in a fast-paced environment.
• Ability to collaborate with team members and individuals to identify, communicate, and provide process improvement solutions for the organization.

EDUCATION AND EXPERIENCE

• Bachelor's degree in logistics or related field, or equivalent combination of education and work experience.
• Experience quality controlling mass projects with multiple variables, shifting priorities, and deadlines
• Proficient in Excel/Google Sheets with high attention to detail

COMPUTER SKILLS

• Knowledge of ERP systems (Netsuite preferred), RF Smart WMS, UPS WorldShip, Fed Ex Ship Manager and Endicia Dazzle.

PHYSICAL DEMANDS

• Ability to lift 50 pounds
• Flexibility with hours - ability to work varied hours, days, night, and weekends as business dictates]

WORK ENVIRONMENT

Required to meet with customers in various environments, with a personal at home office for administrative duties. Office spaces will be available if required at our 3 sales operation centers (Boston, Harrisonburg, or Stevensville)

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.