Director, Customer Financial Services

Yamaha Corporation of America
401(k)
United States, California, Buena Park
6600 Orangethorpe Avenue (Show on map)
Jun 10, 2025
Description Purpose of Role Customer Financial Services minimizes credit risk and maximizes cash flow. Key Accountabilities Include * Build an organizational climate that attracts, engages, and develops team members * Drive alignment to YCA Sales Plans * Drive achievement of objectives, goals, and KPIs * Resolve critical matters that impact credit risk * Drive a positive stakeholder experience * Drive compliance with credit policies and procedures * Ensure minimization of delinquencies and bad debt loses, and supports sales expansion * Ensure continuity of CFS function with minimum disruption Primary Responsibilities Include * Review dealer credit risk assessments and approve recommended exposure * Oversee accounts receivable portfolio, including monitoring past due/chargeback balances and implementing action plans * Develop relationships with and manage 3pt partners (WMI, flooring companies), and dealers * Oversee the Yamaha flooring plan * Updates internal stakeholders of credit risk exposure and dealer account status * Provide technical guidance for complex matters and new businesses requirements Core Functional Competencies * Business Environment: Ability to highlight the connection between organizational strategy and projects * Business Foresight: Deliver insight and recommendations based on analytic models and reports to drive competitive advantage, optimized costs, and lower risks * Performance Measurement: Applies analytics to measure risks and returns * Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction * Reporting: Generate appropriate reports to meet information requests and/or needs * Risk Management - Credit/Finance: Ability to assess the likelihood of an adverse event effecting the financial health of YCA and minimizing potential impacts * Relationship Building and Management (CFS): Quickly connect with sales and marketing partners and maintain relationships Core Behavioral Competencies * Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment) * Customer Focus * Instills Trust * Strategic Mindset * Drives Engagement * Cultivates Innovation * Drives Vision and Purpose Qualifications Ideal * Budget management * Demonstrated and progressive success with credit & collections * Demonstrated success working in a highly matrixed organization * Demonstrated success networking with key competitors * Progressive success and progression in customer financial services, management consulting/investment banking/private equity or on the job credit / collections experience * Belongs to a credit trade association Preferred * 10+ years progressive success customer financial services, management consulting/investment banking/private equity or on the job credit/collection experience * Bachelor's degree in accounting, finance or related field * People management Here's What We'll Bring Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions Performance based bonus program Robust employee wellness programs including free music lessons Gym and wellness reimbursement program Tobacco cessation reward program Free concerts from award winning artists Discounted hotel, travel, entertainment, and other attractions Employee product purchase program Flexible work options (including hybrid schedule) Casual dress Vacation, sick-time and personal floating holidays Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events Inclusive and passionate culture We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha Compensation Range for this role is $96,800 - $160,000 + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time. Final offers within the posted compensation range are based on qualifications, skills and experience required for the role. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.