Traffic Management Supervisor

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal is hiring a Traffic Management Supervisor. The Traffic Management Supervisor assumes a leadership role, overseeing Traffic Management Specialists under the direction of the Manager and Assistant Managers. Operating 24/7, the Supervisor serves as the primary contact for operational needs, ensuring professional decorum and adherence to approved procedures. Traffic/Curb Management ensuring the efficient and safe flow of vehicular and pedestrian traffic through the terminal facility at the Airport. The Supervisor assures traffic safety, responds to customer concerns, and supervises daily tasks. Incident management, documentation accuracy, and maintaining a secure work area are integral responsibilities for this role.

Pay: $21.25 / Hour

RESPONSIBILITIES:

Must be Proficient in operation of a smart phone.

• Customer service experience
• Must be able to read, write, and understand English.
• Direct, supervise, and lead a team of Traffic Management Specialists in ensuring the safe and efficient flow of vehicular and pedestrian traffic at the airport curbside area
• Oversee the enforcement of parking regulations and resolving disputes as required
• Initiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehicles
• Implement and monitor adherence to established procedures and service standards for Traffic Management Specialists
• Conduct regular performance reviews and provide coaching and development opportunities to team members
• Respond to and resolve complex customer inquiries and complaints related to the Traffic Management team
• Investigate and address incidents involving Traffic Management Specialists, ensuring proper reporting and disciplinary action as necessary
• Collaborate with Airport Authority personnel, commercial vehicle operators, and other stakeholders to ensure smooth operations and effective communication
• Contribute to the development and implementation of new policies and procedures for the Traffic Management team
• Analyze data and reports to identify areas for improvement and optimize the efficiency and effectiveness of the team
• Ensure team compliance with all safety regulations and security protocols
• Prepare accurate and timely reports on team performance and activity
• Be active and visible on the curb (outside), not in the terminal (inside)
• Work actively in designated areas and adjacent zones when necessary

QUALIFICATIONS:

• High school diploma or equivalent
• Ability to obtain an Airport Authority Credential
• Possess, or be able to obtain, a security license issued by the state
• A valid driver's license will be required for driving positions only
• Minimum of two (2) years of verifiable work experience, preferably in security or traffic management
• Minimum of two (2) years of customer service experience in an outdoor environment
• Understanding of traffic management procedures and parking regulations
• Excellent communication and interpersonal skills, with the ability to build relationships and resolve conflicts effectively
• Proficient in problem-solving, decision-making, and critical thinking
• Ability to handle emergency situations and provide excellent customer service
• Display professionalism and courtesy at all times
• Ability to work independently and as part of a team
• Ability to enforce rules logically and apply good judgment skills
• Attentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

BONUS QUALIFICATIONS (NOT REQUIRED):

• Prior airport operations, traffic, and/or customer service experience (one or more years is ideal)
• Certification In traffic/curbside management or related field
• Ability to motivate and inspire a team

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.