Broadcast Operations & Media Support Engineer 3-West Palm Beach, FL

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Senior Broadcast Engineer plays a critical role in the seamless execution of live events, overseeing the end-to-end technical infrastructure that supports broadcast, audiovisual, IPTV, digital signage, and LED display systems. This position combines hands-on hardware and software support, system commissioning, troubleshooting, and real-time event production support across a dynamic, fast-paced arena environment.

This role is responsible for ensuring the reliability, availability, and performance of complex AV and broadcast ecosystems-ranging from signal flow and IP-based media networks to large-format LED displays and cloud/on-prem content delivery systems. Working closely with production teams, the engineer provides both pre-event technical preparation and live-event operational support, swiftly resolving issues and adapting to real-time demands.

What You'll Do:

ONSITE RESPONSIBILITIES

• Note that this role will support a dynamic environment
• Live Production & Event Support




• Provide comprehensive technical support during live events, including sports, live tv production, and corporate events.
• Ensure flawless performance of all AV, broadcast, and IPTV systems before and during events.
• Troubleshoot and resolve real-time issues with video, audio, control, networking, and LED systems under high-pressure conditions.
• Support Ross XPression graphics systems during live events as part of the broadcast production workflow.
• Coordinate with event producers, directors, and technical teams to ensure show flow and system readiness.




• Incident Management & Break/Fix




• Lead the incident response process for AV, broadcast, IPTV, and signage systems, restoring system functionality with minimal downtime.
• Perform hardware and software break/fix activities, including fault isolation, device replacement, software resets, and configuration restoration.
• Maintain accurate logs of all issues, repairs, part replacements, and resolution strategies.




• Hardware & Software Maintenance

• Maintain, service, configure, and replace a wide range of broadcast and AV hardware, including video routers, switchers, amplifiers, media servers, LED wall processors, PTZ cameras, control interfaces, IPTV equipment, and digital signage platforms.
• Work with systems such as Evertz routers, Ross Video infrastructure, Ross XPression, Q-SYS control systems, and media players.
• Perform hands-on diagnostics and component-level troubleshooting to quickly identify and resolve hardware issues or performance degradation.
• Manage firmware, software integrations, and configuration settings across all supported systems to ensure optimal performance and compatibility.
• Monitor system logs and analytics to detect early signs of equipment failure or operational issues.
• Inspect and test cabling, patch panels, and terminations to verify signal integrity across video, audio, and data pathways.
• Calibrate display hardware, camera settings, and audio devices to meet venue-specific conditions and live event requirements.
• Ensure all devices are securely installed, properly ventilated, and connected to stable power and network sources.
• Maintain accurate inventory and lifecycle records, including firmware versions, service history, and hardware status.
• Perform scheduled preventive maintenance and hardware upgrades with minimal disruption to operations.
• Support essential software configurations tied to hardware performance.

• System Commissioning & Integration




• Lead commissioning efforts for new AV and broadcast systems, verifying performance against design specs.
• Perform final testing, configuration, and calibration of systems before they are handed off for use.
• Integrate new equipment into existing workflows.




• IPTV & LED Display Oversight




• Maintain and troubleshoot IPTV systems including stream distribution, multicast setups, headend gear, and endpoints.
• Configure, calibrate, and maintain LED walls and arena-scale displays to ensure optimal image quality and content delivery.




• Production Network Support




• Provide basic network engineering for production systems including IP assignments, switch configuration, and VLAN segmentation.
• Assist with diagnosing and resolving connectivity issues related to AV-over-IP.




• Preventative Maintenance & Quality Assurance

• Perform regular preventive maintenance to ensure all AV, broadcast, IPTV, and signage systems are fully operational.
• Confirm operational readiness of all critical systems prior to live events.
• Inspect LED walls and signage players for pixel consistency, sync issues, and brightness calibration.
• Validate video and audio routing through Evertz routers and Q-SYS control systems.
• Test media players, digital signage loops, and IPTV endpoints for reliable functionality.
• Verify that CMS content is correctly scheduled and displays as intended across all platforms.
• Ensure firmware and software versions are current and consistent across all systems.
• Confirm backup power supplies and redundant network paths are active and monitored.
• Execute full system testing to validate performance, power, network stability, and signal flow.
• Maintain detailed documentation of all preventive maintenance tasks, configuration changes, firmware updates, and event readiness checks for audit and operational reference.

What You'll Bring:

Education & Certifications:

• Associates/bachelor's degree required and/or equivalent experience.

Required Skills/Qualifications:

• 5+ years of hands-on experience in broadcast engineering, AV systems integration, or live event technical support in high-demand environments such as arenas, stadiums, or studios.
• Extensive knowledge of broadcast infrastructure and workflows, including signal flow, video/audio routing, and system redundancy practices.
• Proficiency with Ross Video platforms, including Ross XPression for live graphics playout and workflow integration.
• Experience operating and supporting AV and broadcast systems such as Evertz routers, Analog Way switchers, PTZ cameras, and Q-SYS control systems.
• Strong experience with LED walls and large-format display systems, including processor configuration and calibration for arena-scale environments.
• Hands-on hardware troubleshooting skills including cabling, component replacement, signal verification, and physical installation.
• Experience with IPTV systems, including headend maintenance, stream distribution, and endpoint troubleshooting (multicast environments preferred).
• Familiarity with CMS platforms and digital signage workflows (e.g., BrightSign, Scala, or similar).
• Ability to read and interpret system diagrams, rack elevations, and technical documentation.
• Working knowledge of production IT/networking, including basic switch configuration, VLANs, IP assignments, and AV-over-IP systems.
• Excellent communication skills with both technical and non-technical stakeholders; must be a great communicator who can provide clear updates, documentation, and support across departments.
• Amenable, team-oriented attitude with a proactive approach to problem-solving and collaboration.
• Adaptability to business changes, shifting priorities, evolving technologies, and dynamic production needs.
• Ability to lift up to 50 pounds and perform physical tasks related to hardware installation and maintenance in various on-site conditions.
• Proven ability to perform under pressure during live events, rapidly identifying and resolving technical issues in real time.
• Experience communicating with cross-functional teams, including production, engineering, IT, and vendors, to coordinate troubleshooting and ensure seamless event execution.

Preferred Skills/Qualifications:

• Ability to function and deliver in a dynamic work environment:
  
  
  
  • Frequent changes, shifting priorities
  • adaptability and the ability to manage ambiguity
  • The ability to adjust to changing circumstances and priorities
  
  
  
  
• Experience working in a startup environment

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan options to suit your family's needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at careers@onediversified.com.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.