Services Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

BOOTH MANOR

JOB DESCRIPTION

POSITION TITLE: Services Coordinator

LOCATION/DEPT: Booth Manor

REPORTS TO (TITLE): Assistant Divisional Director of Social Services

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

PAY GRADE: $21.81 - $26.17

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

JOB SUMMARY

The Services Coordinator assumes responsibility for the service management function within Booth Manor. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. The Services Coordinator educates residents on available services and monitors provision of services. The Services Coordinator works in conjunction with the property manager and other management of Booth Manor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Responsibilities

• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers and residents.
• Works as a team member with facility manager and other Booth Manor staff in serving residents.
• Encourages residents to be proactive in meeting their social, psychological and physical needs.
• Facilitates meeting of needs when necessary, but avoids the creation on unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for all residents in understanding lease and tenancy obligations.
• Does not perform any duties that are duly assigned to management or are associated with management responsibilities.

Specific Responsibilities

• Monitors the delivery of services to residents to endure they are appropriate, timely and satisfactory.
• Performs service management function for all residents needing assistance.
• Provides limited case management (i.e. evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
• Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Sets up volunteer support programs with service organizations in the community.
• Advocates and may negotiate on behalf of residents for adequate, timely and cost effective provision of services.
• Meets with service providers as needed and appropriate.
• Assembles a directory of community services and makes it available to residents, families and management.
• Assists management in identifying residents who need assistance.
• (Note): the Service Coordinator is NOT to provide support services directly or assist with other administrative work normally associated with Booth Manor. Additionally, her/his role is NOT one of an activity director, however, educational programming that empowers and enhances resident independence is appropriate.

Administrative

• Documents contact with residents, providers and families.
• Maintains individual files on residents which will contain at least the following: intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes.
• Resident files to be kept in a secure area to insure confidentiality.
• Completes reports with copies given to the site manager and HUD officials upon requests in an accurate and timely manner or according to governing regulations.
• Pursues avenues for additional services through private, local, state and federal sources
• Creates service management plan as appropriate.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelors degree required. Concentration in Social Work, Gerontology, Psychology or Public Health preferred.
• 2-3 years experience in Social Work or related field.
• Demonstrated working knowledge of community services in the region with particular knowledge of services that are provided for the population living within Booth Manor.
• Proven experience in service management, including organizing, problem solving, and advocating
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues
• Aware of eligibility for and procedures of federal and state entitlement programs
• Aware of legal liability issues related to proving service coordination

REPORTING RELATIONSHIPS

This position reports to Assistant Divisional Director of Social Services

In contacts related to this position's duties, this individual acts as a representative of The Salvation

Army and its mission.

JOB LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Assistant Divisional Director of Social Services informed on all critical issues relating to their areas of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

COMPENTENCIES:

• Excellent communication (verbal and written) and interpersonal skills.
• Uses diplomacy and good judgment.
• Demonstrated ability to use initiative and be a self starter.
• An attention to detail, procedures, processes and policies.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• An ability to work with confidential material.
• An ability to manage projects, priorities, and programs in a constantly changing environment.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do moderate physical work and must be able to lift 10 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use a computer and other office equipment.
• The work environment includes an office environment with a low noise level.