New

IT Support Technician (Temp)

Georgia State University
$17.00/hour (commensurate with experience)
United States, Georgia, Atlanta
1 Park Place (Show on map)
May 30, 2025
Description : IT Support Technician (Temp) College Technology Services Robinson College of Business Georgia State University Georgia State University's J. Mack Robinson College of Business is the sixth largest business school in the country with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive DBA is ranked as a premier DBA program by CEO Magazine. Georgia State University is located in the heart of Atlanta and has strong ties with Atlanta's business leaders, many of whom are alumni of J. Mack Robinson College of Business. The College Technology Services at the Robinson College of Business is seeking to hire a part-time IT Support Technician (Temp). WHAT MAKES GSU A GREAT PLACE? Flexible work environment. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: This position is responsible for the ongoing support of technology in use by Georgia State University employees in the Robinson College of Business. This involves following semi-complex instructions to provide Tier II technical support to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of computer, classroom, and networking equipment, as well as other technology in use by GSU Faculty, Staff, and Students. DUTIES AND RESPONSIBILITIES INCLUDE: Installation, setup, and maintenance of computer systems, including software and hardware, on Windows, Mac OS, Android, iOS, etc. Resolve network-based access issues and requests (both wired and wireless) Printer support (local and network). Classroom and event audio-visual support. Service ticket resolution using the Service Now platform. Scheduling appointments with customers and ensuring satisfactory results. Determine causes of computer/software/network malfunctions through evaluation, testing and resolution via modifications, repair, or external support assistance. Breakdown, move and setup equipment and peripherals as needed. Perform other related duties as assigned. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: Bachelor's degree in a related field and 3 years of experience in IT support, installation, and troubleshooting environments. Preferred Requirements: Experience with enterprise tools such as Active Directory and Office 365. Ability to understand and use cloud-based services. Experience in higher education technology and pedagogical environments. Strong customer service skills. Willingness to learn. Proficiency in PC and Mac environments. Ability to communicate both written and orally. Department : College Technology Services Location : Atlanta Campus Shift : Part-time / 29 hours/week maximum. Salary : $17.00/hour (commensurate with experience) Pay Grade : Temp FLSA Status : Non-Exempt Job Type : Temporary Work Job Posting : 05/30/25, 2:57:31 PM Closing Date : 06/13/25, 11:59:00 PM Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.