Veteran Benefit Enrollment Coordinator I/II

Job Description

Typical duties may include but are not limited to:

• Supports the Assistant Director of Veteran Benefits in monitoring VA education records, including degree/major, registration, schedules, and tuition changes, to ensure timely certification and continued student eligibility.
• Serves as a School Certifying Official (SCO), accurately certifying student enrollment and eligibility for VA benefits, advising on eligibility, options, and processes.
• Implements federal and state veterans' education benefit programs, ensuring compliance and preventing financial or legal liabilities for students and the university.
• Collaborates with the Bursar's Office to verify VA Education benefit payments, resolve discrepancies, and ensure adherence to policies and procedures.
• Maintains accurate, audit-ready records in compliance with VA, federal, state, and university regulations, completing ongoing VA-mandated training.
• Provides one-on-one advising to student veterans and dependents on VA benefits, tuition assistance, financial aid, and enrollment processes, ensuring exceptional customer service.
• Continuously assesses and improves service delivery processes to enhance efficiency, compliance, and student satisfaction.
• Assists with maintaining the university's Purple Star designation and fulfilling federal reporting obligations related to military-connected students.
• Represents VA Education Benefits and Enrollment Management in campus and community meetings, staying current on VA regulations and applying updates to certification processes.
• Collaborates with internal departments to provide streamlined support for military-affiliated students, and maintain strong relationships with VA regional offices and relevant agencies.
• Responsible for the management and oversight of certification processes to maintain funding and prevent negative student impact and loss of funding.
• Offers exceptional customer service, addressing complex questions and guiding students through benefit-related procedures with empathy and accuracy.
• Supports the Military & Veteran Success (MVS) office in promoting a veteran-friendly space that fosters peer engagement, community, and academic success.

Other Duties:

• Supports military-affiliated students' transition, retention, and academic success through outreach initiatives, financial resources, and peer support programs like PATH and Purple-Star Professional Development Training.
• Represents the department and VA education benefits at on- and off-campus events, including orientations, recruiting activities, and veteran-related events.
• Develops and delivers educational programs, workshops, and initiatives to inform students, faculty, and staff about military benefits and support services.
• Collaborates with University Advancement on philanthropic opportunities, serve on committees and advisory boards, and engage in professional development to stay informed on compliance and best practices.
• Participates in evening or weekend programming or events, such as Eagle Expo, Say Yes to the Nest, or community events, providing benefit-related information to meet the needs of prospective military-affiliated students and families.
• Other duties as assigned.

Additional Job Description

Required Qualifications for a Veteran Benefit Enrollment Coordinator I:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• VA Certification or ability to obtain 30 days after hire.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Required Qualifications for a Veteran Benefit Enrollment Coordinator II:

• This position requires either eight years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
• VA Certification or ability to obtain 30 days after hire.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills, and Abilities:

• Knowledge of federal, state, and institutional regulations governing veterans' benefits and financial aid compliance.
• Knowledge of higher education enrollment processes, academic policies, and financial aid operations.
• Knowledge of military culture and the unique challenges faced by veterans and military-affiliated students in higher education.
• Strong attention to detail and accuracy in data entry, records maintenance, and reporting.
• Strong verbal and written communication skills.
• Proficient in using student information systems (e.g., Banner), Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), and VA-specific platforms.
• Ability to prioritize and manage multiple time-sensitive tasks in a fast-paced environment while maintaining accuracy.
• Ability to exercise sound judgment and discretion in handling confidential and sensitive student information.
• Ability to work independently to complete assignments as well as part of a collaborative team.
• Ability to interpret and apply complex policies and procedures from multiple agencies (VA, Department of Education, FGCU, etc.).
• Ability to represent the department and university professionally during events, presentations, and community outreach.
• Ability to work evenings, nights, and weekends as necessary.

Veteran Benefit Enrollment Coordinator I: Pay Grade 15

Veteran Benefit Enrollment Coordinator II: Pay Grade 16

Applications received prior to June 13, 2025, will receive priority review.

This position is not eligible for sponsorship