Assistant Manager, Premium Audit (Premium Audit)

Job Summary

The Assistant Manager, Premium Audit is responsible for supporting the financial performance of the function including achieving business operations and profitability performance goals through directing a portion of the day-to-day operations of premium audit for all Excess & Surplus underwriting divisions. This role may manage a team of both Premium Auditors and third-party resources.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service

• Assist in developing, leading, and maintaining the premium audit function including helping to establish practices and procedures, controls and technology
• Assist in coordinating the preparation and workflow of all information for the premium audit function to ensure all processes and controls are handled accurately and timely
• Manage work product of audit vendors and/or audit staff
• Ensure all audits are reviewed and processed promptly

• Monitor turnaround times of audit completion
• Assist in managing audit disputes or research, respond to and revise (when appropriate) disputed audits

• Provide metrics around results, progress, and status of audits

• Respond to underwriter, insured and agency partner requests and questions regarding premium audits

• Recommend and implement changes in procedures and workflows
• Provide metrics around team operations
• Participate in interviewing, selecting and training new employees
• Guide and help team members with project issues
• Responsible for day-to-day tactical team decisions for a portion (i.e., subfunction) of the premium audit function
• Track employee performance and provide regular and appropriate feedback
• Work with employees to collaboratively establish development plans
• Provide employee feedback through regular check-ins and writing and delivering performance reviews
• Lead team through obstacles and time constraints to overcome barriers and successfully deliver results

Knowledge, Skills and Abilities

• Knowledge of insurance premium audit operations
• Knowledge of Excess & Surplus insurance operations
• Strong analytical skills
• Ability to exercise sound judgement in making critical decisions
• Ability to effectively delegate authority and tasks and projects
• Attention to detail
• Excellent organizational skills
• Proven ability to provide exceptional customer service
• Ability to lead, motivate, influence, and mentor staff
• Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff and vendors accountable
• Ability to work successfully as an individual contributor and as a leader in a team environment
• Ability to effectively communicate with all levels of the organization
• Excellent written and verbal communication skills

• Proficiency in MS Office (Word, Excel, Outlook)

Experience and Education

Assistant Manager, Premium Audit

• Bachelor's degree required
• Master's degree preferred
• Minimum five years of progressive experience in finance, audit or accounting roles within the insurance industry, financial services industry, and/or public accounting required
• Minimum of one year experience managing professional or administrative staff preferred

• Certifications or advanced professional credentials (APA, AINS, CPA, CIA) preferred

Manager, Premium Audit

• Associate's degree or equivalent combination of training and experience preferred
• Minimum seven years of premium audit, accounting/finance or a combination of the two required
• Minimum of three years of experience managing professional or administrative staff required

• Certifications or advanced professional credentials (APA, AINS, CPA, CIA) preferred

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