Technical Support Analsyt

MRA-The Management Association
paid time off, sick time
United States, Minnesota, Eden Prairie
May 29, 2025
Technical Support Analyst Ready Credit Corporation Eden Prairie, MN Job Summary Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, Wi-Fi Access Points, and cellular wireless technology to establish a Virtual Private Network on security system devices to a hosted datacenter. Essential Functions Remotely monitor and diagnose self-service kiosks for any issues needing attention. Correct any issues you can remotely and dispatch any you cannot. Utilize ticketing system to track issues and incidents. Notify clients of the status changes in kiosks' availability and delays in repair. Work with third party tech to determine and execute any repairs needed! Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers! Configure and troubleshoot Wireless Network Equipment in-person or over the phone. Secondary Functions Back up the Deployment team as workload, vacation days, and sick days require. Other Functions May perform other job-related duties as assigned. Education, Experience and Other Skills 2 years' experience supporting windows PC, taking support calls, and remotely diagnosing issues. 2 years' experience troubleshooting hardware and software issues. Ability to type 30 words per minute. Excellent communication (both verbal and written) skills, a solid foundation in business application development and a "can-do" attitude. Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint Strong attention to detail Mental and Physical Requirements Ability to handle and be trusted with confidential and/or sensitive information. Ability to interact effectively with all levels in the company. Ability to work in a fast-paced environment. Ability to be flexible and to handle multiple projects in an organized, timely manner. Ability to solve problems, work under pressure, and to effectively manage stress. Ability to work independently. Ability travel with limited overnights Ability to lift 50lbs and move 340lbs of equipment with a two-wheel cart or pallet jack. It all starts with culture. We are on a mission to provide second-to-one client service, we are in constant development and the runway for personal and professional growth is long. People are our strength, and that is why we have created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way. At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model for many positions, learning and development opportunities, paid time off to serve in our community and transparency into our business. Working together toward something meaningful with people you enjoy is just a bonus! You will often find our CEO walking through the halls and stopping by to have a chat and check in with employees to see how they are doing both professionally and personally. We believe in cohesiveness and collaboration. You will not find sharp elbows here. We work to help one another to achieve overall success. We offer company celebrations several times a month to bring our team together. If this sounds enticing, please reach out and apply for one of our positions. We are an Equal Opportunity Employer.