Secondary Markets Manager

Job Title: Secondary Markets Manager

Department: Finance

Department Location: Littleton, MA

Reports to: VP, Finance & Accounting

Career Stream: Individual Contributor

Classification: Hybrid

FUNCTION:

• Prepared pricing analysis for allocation of loans to secondary market investors.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Responsible for managing mortgage rate locks, including processing, extensions, and re-locks, while ensuring compliance with investor and secondary market guidelines. Monitors market conditions and uses pricing engines to support competitive loan pricing. Handles pooling and delivery of loans to investors, ensuring accurate data and timely execution. Works closely with internal teams and external partners to resolve issues, maintain system accuracy, and support efficient loan pipeline management.

Manage Rate Lock Processes and Ensure Policy Compliance

• Process rate lock requests, extensions, re-locks, and cancellations in accordance with investor and internal policies.
• Track all lock activity, maintaining detailed and accurate documentation.
• Verify all lock requests meet investor, agency, and internal guidelines.
• Manage lock extensions, renegotiations, and re-locks based on policy and market conditions.
• Monitor lock expiration dates and proactively communicate to prevent pricing penalties or expired locks.

Support Secondary Market Operations and Loan Sales

• Review daily rate sheets and monitor market fluctuations to maintain competitive and compliant pricing strategies.
• Pool and prepare loans for sale, ensuring timely and accurate delivery to investors.
• Ensure all pricing and lock data is accurately reflected in the loan origination system and pricing engine.
• Collaborate with secondary marketing, compliance, and operations teams to support pipeline and delivery strategy.
• Assist in preparing lock desk reports, including pipeline and pricing analysis.

Ensure Accuracy, Resolve Discrepancies, and Uphold Organizational Standards

• Investigate and resolve pricing or lock discrepancies with internal teams and external partners.
• Demonstrate behaviors aligned with the Credit Union's Fundamentals and the Workers Way culture.
• Perform other duties as assigned to support departmental and organizational goals.

Other Duties

• Adhere to all WCU policies, procedures, and guidelines.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent from time to time.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

Education

• Bachelor's degree in finance, accounting, or equivalent experience

Experience

• Three+ years of experience at a Bank or Credit Union in mortgage lending is required, with a focus on secondary marketing, lock desk operations, or investor delivery. Candidates should have hands-on experience with rate lock processes, investor guidelines, and pricing tools or engines. Familiarity with loan origination systems and a solid understanding of the mortgage pipeline-from application through funding-is essential. Experience in pooling loans for sale to investors, preparing delivery data, and ensuring compliance with investor requirements is highly valuable. The role requires accuracy, strong organizational skills, and the ability to work under tight deadlines in a fast-paced environment.

Knowledge/Skills/Abilities/Competencies

• The Secondary Markets Analyst has a strong understanding of mortgage products, secondary market guidelines, and interest rate lock policies. Proficiency with loan origination systems and pricing engines (e.g., Optimal Blue or equivalent) is essential. Attention to detail, strong analytical skills, and the ability to interpret market data are key to success in this role. The candidate must demonstrate excellent organizational skills, effective communication, and the ability to manage multiple priorities in a fast-paced environment while ensuring compliance and accuracy.

Work Environment

• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
• Ability to travel to other work locations as required.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability