NTS/HCM Strategy & Delivery Program Director

BankUnited
United States, New York, Rye Brook
May 29, 2025
SUMMARY: The NTS/HCM Strategy & Delivery Program Director is a senior leader responsible for overseeing the planning, execution, and delivery of programs and solutions within BankUnited's diverse strategic NTS and HCM business units which align with revenue driven objectives. This role focuses on advocating for the business unit's needs with integrated strategic initiatives, managing resources effectively, production/operations, and ensuring successful program delivery. The NTS/HCM Strategy and Delivery Program Director advocates for the interests of the business while acting as a strategic thought partner working with IT Teams, Vendor partners, Banking Operations, Project Managers, and other Senior Leadership Teams to ensure the best possible delivery throughout the lifecycle of the business unit's program specifications. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Strategy Development: Formulating and implementing program strategies, aligning them with business segments organizational and revenue objectives. Program Management: Advocating and overseeing the entire program from initiation to closure, including contracting, resource allocation, risk management, quality assurance, and post-production metrics. Collaboration and Communication: Working closely with various teams throughout the BankUnited enterprise to ensure seamless program delivery and effective communication with stakeholders. Performance Monitoring and Improvement: Tracking program performance, identifying areas for improvement, and implementing solutions. Team Leadership and Mentorship: Providing guidance and mentorship to team members, fostering a culture of learning and development. Risk & Change Management: Identifying and mitigating potential risks that could impact program delivery. Leading and supporting organizational changes related to program delivery. Stakeholder & Vendor Engagement: Managing relationships with internal and external stakeholders, including clients, sponsors, team members, and partners. Maintain strong vendor relationships, and continuously monitor performance, support contracting to ensure clear expectations, compliance, and legal protection. Sales and Client Support: Providing assistance/resources to the NTS & HCM sales team throughout sales cycle and client management processes, including various activities like training, data analysis, process optimization, and providing tools to enhance sales performance. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity. EDUCATION Bachelor's Degree preferred EXPERIENCE 5+ years of relevant work experience KNOWLEDGE, SKILLS AND ABILITIES Ability to develop and implement long-term plans and strategies. Strong skills in planning, executing, and controlling projects. Excellent leadership skills to guide and motivate teams, as well as strong communication skills to effectively convey information to stakeholders. Ability to identify and resolve problems, making sound decisions under pressure. Understanding of budgets, resource allocation, and financial reporting. Ability to work effectively with diverse teams and stakeholders. Able to convey information effectively and efficiently. Demonstrated excellent verbal, nonverbal and written communication skills. Facilitates the sharing of information between the NTS/HCM and the BankUnited enterprise. Demonstrated trustworthiness. Demonstrated temperament. Establish and earn trust and confidence. Fosters collaboration, communication and transparency. Focuses on creating "win/win" scenarios. Familiar with core BankUnited function. Familiar with core operational policies and procedures. Able to convey and broker business requests to the appropriate teams within the Organization. Familiar with BankUnited's business line policies, procedures and functions. Familiar with business acumen. Able to capture needs/requirements and articulate them into clear requests/demands for appropriate personnel for review and execute on. Able to articulate business requirements into technical terminology Demonstrated emotional intelligence skills. Operates with a winning attitude. Actively listens and empathizes with their customers. Able to get along well with others while getting the job done. Understanding of banking technology, specifically technologies and methodologies utilized by BankUnited. Depth of overall technical knowledge and understanding. Ability to clarify IT statuses and notifications to the NTS/HCM business line. Ability to collect, gather, visualize and analyze detailed information. Able to see the different points of view for a given problem or situation Able to remain focused on goals and objectives Demonstrates a team-focus mindset. Establish trust and facilitate vertical and horizontal communication within the BankUnited enterprise Able to take ownership of challenging situations. Mediates between parties until a viable resolution is attained. Committed to achieving the target objectives. Maintains the balance between achieving the goal and maintaining team cohesiveness. Ability to act as ambassador for the NTS/HCM business line and the BankUnited enterprise Able to clearly state goals at hand and seek understanding Ability to foster consensus and a willingness to collaborate on challenges. Excellent organizational skills Able to eliminate and avoid unnecessary or ineffective activities that impact deliverables Demonstrated self-discipline Able to create acceptable timelines and hold to deadlines Demonstrated dependability Able to keep tasks, deliverables, and projects under control Demonstrated mental agility and "quick thinking" Able to delegate properly and effectively Able to handle distractions and unplanned events Able to adapt and readjust to new challenges while attaining established goals. Able to understand and discuss the financial impacts of business requests Able to read and discuss financial projections and return on investments Able to provide guidance to requestors from their perspective.