Quality Control & Regulatory Compliance Manager

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Quality Control & Regulatory Compliance Manager supports the Operations Director in executing the Company's quality control, environmental & safety programs and provides leadership, support, and training to local maintenance teams and vendors to ensure uniformity of policies and procedures. This hands-on role will direct and oversee daily activities of the Quality Control Technicians and will create an environment of teamwork and a culture of safety and accountability. This role is also responsible for ensuring operations are undertaken safely and in compliance with environmental SOPs and all applicable federal, state and local laws and regulations. The role requires advanced proficiency in maintenance trades including plumbing, electrical, appliances, carpentry, HVAC, and construction/repair and the ability to inspect completed work, identify deficiencies, analyze quality and compliance reports, document insurance incidents, and develop corrective action plans to improve quality operations and support continuous improvement.

Primary Responsibilities Include:

• Lead the day-to-day operations of the Quality Control Program for installation-level property management employees and vendors, including quality control planning, quality control inspections, quality assurance, and quality improvement.
• Train maintenance team and vendors on the Company's Quality Control Program guidelines and EHS laws and regulations, insurance claims, and contract compliance; educate on quality goals and standards, requirements necessary to meet these standards, and the procedures used to check that criteria are being met.
• Ensure quality control measures are in place for all work orders completed by contractors, at a minimum of 5% of all work orders completed by Corvias Team Members and Make Ready homes.
• Assign and coordinate Quality Control Technicians' work activities including inspections of neighborhoods, homes, community centers, grounds, work orders, warehouse inventory, and fleets to achieve program objectives.
• Ensure uniformity of policies and procedures in managing the physical aspects of the building(s), HVAC, electrical, plumbing, carpentry, appliances and amenities as well as maintaining proper inventory.
• Coach and develop team members on strategies to reduce turn times and expenses while maintaining the high quality standards set by the company.
• Monitor and inspect maintenance operations to ensure compliance with Quality Control Program guidelines and ensure quality of completed tasks align with resident and partner expectations.
• Identify Quality Control Program priorities and gaps related to SOPs and work with stakeholders to define strategies for improving operational efficiencies, standardization, employee adherence and risk mitigation.
• Implement and deliver training on current and revised quality control processes with a focus on driving accountability and standardization across the installation.
• Analyze quality and compliance reports to identify deficiencies and develop corrective action plans with the Operations Director, Facilities Director, Maintenance Managers, and Service Center Coordinators to improve quality operations and support continuous improvement.
• Review financial and maintenance operations reports and make recommendations for improved efficiencies and budget optimization.
• Create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
• Model the highest standards of business professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, and superior customer service.
• Serve as the local primary Point of Contact (POC) for subcontractor, environmental awareness & site safety orientation training and tracking.
• Verify, audit, develop, and implement processes and programs to maintain OSHA and EPA compliance.
• Serve as the local coordinator for the Corvias Lead Based Paint (LBP) and Asbestos Programs; track and oversee operations involving Asbestos and LBP.
• Maintain the Respiratory Protection Program and ensure required employees maintain current medical clearance and fit testing requirements.
• Provide training and oversight for the Corvias Hazard Communication (HAZCOM) Program.
• Submit, develop, and follow-up on insurance claims managed in the Risk Management Information System (RMIS). Perform incident/accident investigations and identify risk mitigation and training opportunities.
• Lead local audits, inspections, and investigations and coordinate resolution of issues.
• Work closely with risk department leadership and their teams to ensure ongoing local compliance with applicable regulations and requirements.
• Other duties as assigned.

Role Specific Requirements Include:

• Bachelor's or Associate Degree preferred or equivalent experience.
• 7+ years of progressive experience in residential property management with an emphasis in facility management and maintenance, including 2+ years in a supervisory capacity.
• Environmental or regulatory compliance experience in construction or property management maintenance activities.
• Proven competency and success in electrical, plumbing, HVAC, appliance repair, carpentry, lock repairs, general maintenance, and construction repairs.
• Certification as a Universal or Type I /Type II technician from an Environmental Protection Agency (EPA) approved technician certification program preferred.
• Working knowledge of property management quality control concepts, analysis, and oversight.
• Demonstrable knowledge or the ability to become knowledgeable in applicable EHS laws and regulations, insurance claims management, and applicable federal contract requirements.
• Proactive approach to problem-solving with strong decision-making capability.
• Demonstrated ability to work cross-functionally and build relationships at all levels inside and outside the organization, including effective conflict resolution.
• Detail and process-oriented with the ability to trouble shoot and solve problems independently.
• Proven success as a cross-functional collaborator with experience successfully gaining commitment from others through influence and persuasion.
• Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
• Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision.
• Proven success in budgeting, financial analysis, projections, and expense control.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database applications; familiarity with Entrata or property management software a plus.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• Valid driver's license required with the ability to drive company vehicles.

Competencies:

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Risk Management - The ability to assess and mitigate the degree of risk in plans or actions. Makes contingency plans to limit the magnitude of risk.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about Corvias' External Recruiting Policy.