Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Job Summary: The Outpatient Clinic Director provides administrative oversight of the Outpatient Clinic and creates, directs, and implements its policies and procedures. The Outpatient Clinic Director is responsible for the day to day management of the clinical services which include outpatient psychiatry as well as outpatient therapy delivered to individuals with mental health challenges. The Outpatient Clinic Director contributes to Bay Cove's mission by ensuring the services delivered at the Outpatient Clinic are consistent with the agency goal of partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life. This is an exempt position. Supervisory Responsibilities:
Essential Job Duties:
Oversee the delivery of high quality, timely, professional outpatient clinical services including intake, assessment, treatment planning, counseling, and psychopharmacological services.
Maintain a small client caseload and provide individual and group therapy as needed to clients to meet designated productivity requirements.
Oversee provider and staff scheduling, staff management, client flow, client satisfaction, budget management, personnel management and development, and ensuring compliance with Bay Cove policies and protocols.
Ensure employee hiring, credentialing, orientation, ongoing performance appraisal and supervision occur in a manner consistent with agency and payor standards.
Ensure timely clinical documentation fulfilling requisite standards regarding medical necessity and description of services related to the treatment plan and/or any crisis concerns.
Ensure that Multidisciplinary Team Reviews, Utilization Reviews and Peer Reviews occur for all needed services as well as directing and coordinating the completion of documentation necessary for successful billing.
Responsible for ongoing quality assurance and improvement activities related to payor site visits, accreditation, and Agency or Departmental (DPH and/or DMH) standards
Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.
Maintains compliance with industry standards and health care laws and regulations.
Requirements:
Master's degree in social work, psychology, counseling or related field required.
LICSW, LMHC, or other behavioral health category which qualifies as Licensed Practitioner of the Healing Arts required.
At least three years of experience providing services to adults with mental health challenges.
At least two years of supervisory and management experience.
Knowledge of outpatient clinic operations and standards preferred.
Knowledge of 3rd Party regulations and processes preferred.
High degree of personal organization, attention to detail, and time management skills.
Professional writing and verbal communication skills.
Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
Use of personal cellular telephone for work communication.
Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.
Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States. #BaycoveBHI |
Bay Cove Human Services
Jun 01, 2025