Senior Program Manager

Role: Senior Program Manager

Reports to: Director

Program: Interim Housing- DHS

Department: Interim Housing

Site Name & Location: The Village: 527 Crocker Street, Los Angeles, CA 90013

Setting: 100% onsite

Schedule: Sunday-Thursday 8:00 am-4:30 pm

Status: Full Time//management/ exempt

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Number of Openings: 1

Summary

The Senior Program Manager will be responsible for administrative oversight, and supervision of case management staff for The Village Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. Selected candidates will work (Sunday through Thursday 8am to 4:30pm).

Essential Duties and Responsibilities:

* Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care principles
* Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
* Guide staff to ensure that they can implement appropriate interventions to reduce barriers
* Promote opportunities to support critical thinking among team members
* Provide crisis intervention and triage services
* Manage client grievances and ensure timely resolution of client complaints
* Work with the Director to ensure that the physical site is well-maintained and safe
* Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately covered
* Work with the management team to provide on-call coverage for emergencies
* Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
* Work within the CES system to ensure most vulnerable are being matched to best-fit housing options
* Manage the intake process and ensure that all open beds remain filled with appropriate referrals in a timely manner
* Assist with preparing data for reports to funders, and track other data as directed
* Responsible for and overseeing internal site auditing of client's charts
* Effectively represent agency at funding partner or collaborative meetings
* Provide individual and team supervision, support, and performance evaluations for all direct reports
* Co-Facilitate staffing meetings
* Ensure adherence to agency policies and procedures
* Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan
* Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
* Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
* Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
* Incorporate life skills programming and other milieu and enrichment services into the program design
* Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
* Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions
* Maintain current, thorough knowledge of community resources and utilize these to provide services to clients

Qualifications:

1. Bachelor's Degree in Social Work, Psychology or related field, Master's degree in mental health field (Social Work, MFT, or Psychology) a plus
2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed
3. At least two years of leadership/management experience in an Interim Housing site is preferred
4. Minimum of two years experience providing Case Management services to the homeless population required
5. Skilled in non-violent crisis intervention
6. Demonstrated knowledge of issues faced by the population served
7. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
8. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
9. Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
10. Current, valid California Driver's License with an acceptable driving record
11. Ability to provide some evening and weekend hours to ensure continuity of care
12. On-call 24/7 a requirement
13. Proficient in Microsoft Word, Outlook, Excel, and database applications
14. Able to obtain and maintain CPR/1st Aid certification

Work Environment

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or can-yup to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. My need to bend, stoop, twist, and sit throughout the day
7. Perform other duties as assigned

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts