Program Manager

Title: Program Manager (Overnight)

Reports to: Director, The Palm Motel and The Layover

Supervises: Case Managers, Support Specialists (varies)

Schedule: Overnight: Tuesday - Saturday 6pm-2:30am

Site: Palm Motel

Location: 2020 14th St. Santa Monica, CA 90405

Status: Full-time, Exempt, Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

Welcome to The People Concern! We are glad that you have an interest in joining our team!

SUMMARY

The Program Manager of the Pathway Home program will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Tuesday- Saturday 6:00pm to 2:30am) with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts

What you should know about us!

Here at The People Concern, we pride ourselves on:

* Being courageous leaders, taking action where others sit back!

* Caring for others, where we treat every person in an empathetic and respectful way!

* Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!

* Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:

* We create restorative living environments, where clients can thrive while preparing for permanent housing.

* We prioritize Diversity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.

* We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.

* We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:

* Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.

* Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!

* Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.

* Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.

* Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
2. Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
3. Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
4. Promote opportunities to support critical thinking among team members
5. Provide crisis intervention and triage services
6. Manage client grievances and ensure timely resolution of client complaints
7. Work with the Director to ensure that the physical site is well-maintained and safe
8. Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
9. Work with management team to provide on call coverage for emergencies
10. Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
11. Work within the CES system to ensure most vulnerable are being matched to best fit housing options
12. Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
13. Assist with preparing data for reports to funders, and track other data as directed
14. Responsible for and overseeing internal site auditing of client's charts
15. Effectively represent agency at funding partner or collaborative meetings
16. Provide individual and team supervision, support, and performance evaluations for all direct reports
17. Co-Facilitate staffing meetings
18. Ensure adherence to agency policies and procedures
19. Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
20. Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
21. Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
22. Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
23. Incorporate life skills programming and other milieu and enrichments services into the program design
24. Conduct analogue and digital audits of client files and Clarity Profiles
25. Manage site inventory
26. Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
27. Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
28. Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

QUALIFICATIONS

1. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed

2. At least two years of leadership/management experience in an Interim Housing site preferred

3. Minimum of two years' experience providing Case Management services to unhoused population required

4. Skilled in non-violent crisis intervention

5. Demonstrated knowledge of issues faced by population served

6. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills

7. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively

8. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills

9. Current, valid California Driver's License with an acceptable driving record

10. Ability to provide some evening and weekend hours to ensure continuity of care

11. On-call 24/7 a requirement

12. Proficient in Microsoft Word, Outlook, Excel, and database applications

13. Able to obtain and maintain CPR/1st Aid certification