REGULATORY BOARD ADMINISTRATIVE ASSISTANT 2 - 05272025- 68074

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF COMMERCE & INSURANCE, REGULATORY BOARDS DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of full-time work in one or a combination of the following: management, administrative support to management, or clerical experience.

Substitution of College Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of four years (e.g., 45 quarter hours may substitute for one year of the required experience.

OR

Experience equivalent to one year as a Regulatory Board Admin Asst 1 with the State of Tennessee.

Overview

Under general supervision, is responsible for regulatory boards administrative work of average difficulty; and performs related work as required. An employee in this class handles moderately complex activities for a regulatory board necessary for the execution of statutes and mandates and may supervise staff. This class differs from Regulatory Board Admin Asst 1 in that an incumbent of the latter handles less complex administrative activities and does not function as a supervisor. This class differs from Regulatory Board Admin Asst 3 in that an incumbent of the latter supervises a larger staff.

Responsibilities

1. Reviews and evaluates licensure/applications, permits, certifications, and/or other statements of authority for completeness and accuracy and makes recommendations to accept or reject in accordance with applicable rules and regulations. Makes determinations on requests for reciprocity and renewal per policy and ensures mandates are implemented as assigned.
2. Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession.
3. Handles complaints and explains policies and procedures to applicants, the general public, board and commission members, and other entities. Responds to applicant inquiries and provides information to external entities regarding licenses and related information.
4. May supervise and evaluation the performance of staff. May prepare leave and attendance requests and timesheets.
5. Supervises or coordinates the scheduling of requisite competency examinations and meetings for pertinent boards or commissions. Ensures notification of testing dates, times, and locations are communicated to all necessary parties.
6. Examines the status of cases and relates findings to appropriate personnel.
7. Maintains and processes licensure payment records and accounts for fees to include refunds and returned checks. Enters and/or revises data from multiple sources into database.
8. Coordinates the collection and preparation of reports for submission to the board. Discusses any issues concerning the preparation of reports with supervisor.

Competencies (KSA's)

1. Customer Focus
2. Manages Ambiguity
3. Manages Complexity
4. Action Oriented
5. Communicates Effectively

Knowledge:

1. Customer and Personal Service
2. Administration and Management
3. Clerical

Skills:

1. Reading Comprehension
2. Troubleshooting
3. Writing
4. Coordination
5. Social Perceptiveness

Abilities:

1. Oral Comprehension & Expression
2. Deductive Reasoning
3. Mathematical Reasoning
4. Written Comprehension
5. Information Ordering

Tools & Equipment

1. Computers & Tablets
2. Printer/Copier/Scanner/Fax Machine
3. Calculator
4. Phones

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.