Inside Sales Representative

Function:

Primarily responsible for interfacing with customers to process orders and inquires through quoting product prices, providing delivery specifications and payment terms and by offering substitute products where applicable. May be assigned to one or more sales representatives, providing sales support and customer service for specific customers.

Duties & Responsibilities:

• Processes telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate.
• Assist with the counter sales team as needed.
• Assists outside sales personnel by processing priority transactions.
• Establishes and maintains customer relationships, communications with customers and co-workers to provide technical information.
• Participates in training opportunities to enhance and maintain personal and product knowledge.
• Gains familiarity with the day-to-day operations of the business and participates in improving operations by offering potential alternatives to existing methods.
• Performs project management on job quotes and open orders.
• Provides follow-up for customer quotes and lost sales.
• Keep queues as clean as possible and up to date.
• After successful completion of the training period and with management's approval, the role can change to a hybrid environment.
• Other duties as assigned by manager.

Skills & Qualifications:

• Motivated and dependable team player with a positive attitude and a strong desire to contribute to organizational success and customer satisfaction.
• Proven ability to collaborate effectively with colleagues, support team efforts, and maintain a solutions-oriented mindset.
• Strong sales and customer service aptitude, with a commitment to helping customers succeed while enjoying the process.
• Skilled in identifying and resolving issues, knowing when to seek assistance, and proactively escalating concerns to supervisors when needed.
• Experience working with credit departments to address customer credit matters professionally.
• Open and honest communicator regarding personal goals and team objectives.
• Effective verbal and written communication skills.
• Able to prioritize tasks in a fast-paced, multi-tasking environment and consistently meet deadlines.
• Working knowledge of Microsoft Office; familiarity with Solar ERP is a plus.
• Quick learner of vendor lighting, gear products, and related software, with the ability to apply knowledge in a practical setting.
• High school diploma with a minimum of 2 years of related experience.
• Physically capable of lifting and transporting materials up to 25 lbs. regularly, with occasional lifting beyond that weight.

Benefits:

At USESI, we believe that our benefits should make a difference-to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!

Full-time employees are eligible for the following comprehensive benefit plan:

• Medical, Dental, Vision, Rx coverage
• Paid Parental Leave
• TeleMedicine
• Matching 401(k)
• Company-paid Life Insurance + (AD&D)
• Supplemental Life Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of Voluntary Benefits including identity theft

If you are unable to complete the online application due to a disability, contact the Walters Recruiting Team to ask for an accommodation or an alternative application process.