Mill Services Specialist

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Mill Services Specialist II

Appleton, WI

This position is remote with regular travel to and on-site work at Mill locations in North Carolina, Texas, and Arkansas.

Interested to learn about Voith? Check out our video "Voith careers" on YouTube.

Reasons you'll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement

Summary:

The Mill Service Specialist is to coordinate and facilitate Voith Paper (P&S and FRS) aftermarket service and sales activities for the Nonwovens and paper market. The role will collaborate with the responsible Regional Sales Managers, Service Managers, Parts Managers, Repair Managers, and other functions are required. In this position the Mill Services Specialist is the main point of contact for all customer service requests and aftermarket parts. You will develop close relationships with multiple designated customer's mill management, mill maintenance, mill operations and the purchasing group. To be successful in this position the candidate needs to have a very good understanding of stock preparation, machine operations and mill service requirements. Good communication skills to discuss service needs and service requirements with customers is a must.

Responsibilities:

• Customer's main communication channel for all aftermarket activities related to Voith Paper, includes rebuild opportunities, spare part needs, and service support.
• Meet or exceed all safety and compliance expectations.
• Service
  
  
  
  • Manage / assist customer specific service contracts and shutdown planning for your assigned mills.
  
  
  
  

• Estimate additional service costs and determine quote price levels.
• Point of contact for all customer needs and 24/7 availability to handle all customer requests in a timely manner.

• Inventory Management
  
  
  
  • Work with customer on inventory management and provide Voith expertise.
    
    
    
    • Consignment
    • Make and Hold
    • Stocking strategy
    
    
    
    
  • All gaps between customer expectations and actual performance are documented, analyzed and solutions are developed, where appropriate, to close gaps.
  
  
  
  
• Sales Presentations & Demos:
  
  
  
  • Be the expert in E-Business web shop for our key customers
  • Setup and discuss potential inventory strategies and long-term business strategies
  • Track the status of outstanding RFQs, customer orders, repairs, and warranty topics, communicate any delays with customer.
  • Support customer and Voith logistical requirements to include shipment type, urgency accurate and on-time deliveries, and customer warehousing / receiving needs.
  • Travel to customer sites as needed.
  
  
  
  
• Organizational Support
  
  
  
  • A system is in place to ensure the documentation and drawings deemed necessary for part identification and maintenance activities are accessible and current.
  • Utilize and promote the use of Voith ordering systems and platforms to enhance customer's visibility to critical information.
  • Responsible for communicating monthly customers and internal reporting that includes parts usage, accounts receivables, inventory status, repair status, and service plans.
  
  
  
  

Requirements:

• Bachelor's degree in mechanical engineering or Paper Technology or a minimum of five (5) years of paper mill service or maintenance planning experience
• Ability to travel to customer sites
• Strong mechanical aptitude.
• Proficient in Windows based programs such as Word, Excel, Power Point, and Outlook.
• SAP CS experience
• Strong communication skills, verbal, and written.
• Excellent customer relations skills.
• Paper industry experience
• Strong communication skills, both, verbal and in writing.

• Strong Customer relation skills.
• Knowledge of a manufacturing facility (machining, welding and assembly, etc.).
• Proficient in the use of computers utilizing Windows based programs as well as being able to learn and utilize the SAP ERP system and the legacy AS400 BPCS system for every day work requirements.

Don't meet every single requirement but think you would be a good fit for our team? We encourage you to apply - your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.