Systems Support Engineer Sr. (IT Engineer)

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Library IT department works collaboratively with all Library service areas to provide Web Services, Application Development, and IT infrastructure support. The multi-unit team is responsible for managing the Library's online presence and strategy, creating and managing business applications, providing technology support for Library employees, analyzing and improving IT service delivery and managing IT-specific projects using AGILE methodology.

The Systems Support Engineer Sr is responsible for Library IT infrastructure management based on the needs of existing and planned applications in a DevOps team environment. This position provides advanced planning, development, documentation, problem resolution and support in the installation, maintenance, and security of computing systems and applications in a multi-tiered, distributed server environment at the Georgia Tech Library.

Engineers design, develop, and implement Information Technology solutions to meet business requirements and technical specifications. They collaborate with cross-functional teams, troubleshoot technical issues, and optimize Information Technology systems and networks for performance and scalability.

Job Duty 1 -
Design, develop, implement, and maintain Information Technology systems, applications, and infrastructure to meet business requirements.

Job Duty 2 -
Configure, deploy, and troubleshoot Information Technology systems, networks, and software to ensure reliable and efficient operations.

Job Duty 3 -
Conduct system analysis, performance tuning, and optimization to enhance the performance and scalability of Information Technology systems.

Job Duty 4 -
Test and evaluate Information Technology solutions, perform quality assurance checks, and ensure compliance with technical standards.

Job Duty 5 -
Provide technical support, assistance, and training to end-users, Information Technology teams, and stakeholders as needed.

Job Duty 6 -
Stay current on Information Technology trends, technologies, and best practices to drive innovation and continuous improvement.

Job Duty 7 -
Document system configurations, technical specifications, and implementation procedures for Information Technology solutions.

Job Duty 8 -
Collaborate with stakeholders to define technical requirements, specifications, and project scope for Information Technology solutions.

Job Duty 9 -
Collaborate with cross-functional teams, including architects, developers, and project managers, to deliver integrated Information Technology solutions.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience.

Required Experience
Six or more years of relevant experience.

Advanced knowledge of and experience with RedHat Linux (Fedora), Windows Server 2019+
Cloud, virtualization environments and concepts - VMware 7 (ESXi, vSphere)
Monitoring suites such as Zabbix or similar (SolarWinds, Nagios)
Advanced knowledge of and ability to support RDBMS deployments (MariaDB, PostgreSQL, MsSQL)
Fluency in one or more programming and/or scripting languages such as Shell, Python, Ruby, PHP
Configuration management and performance tuning of App/Web tier (Apache, NGINX, Tomcat, IIS)
IT automation configuration management and deployment (e.g. Salt Stack or similar technologies)

SKILLS
o Performs all the standard and technical aspects of the job
o Applies in-depth professional, technical, or industry knowledge to manage significantly complex
assignments/projects/programs
o Advanced knowledge of principles and practices of a particular field of specialization and Institute
policies, practices, and procedures

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Salary Range: $80,000 - $90,000

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening