Voice Technician

We are seeking a skilled Voice Technician to support and maintain voice communications systems within a Department of Defense (DoD) environment. The ideal candidate will have experience with telephony technologies, network fundamentals, and hands-on troubleshooting in secure environments, along with a commitment to delivering high-quality customer support.

Key Responsibilities:

• Configure, maintain, and troubleshoot voice and telephony systems including ISDN, VoIP, VoSIP, teleconferencing devices, and related technologies.
• Support and ensure functionality of voice systems in accordance with DoD standards and security protocols.
• Perform analysis and diagnostics to resolve network and telephony-related issues in a timely and efficient manner.
• Collaborate with IT and communications teams to implement voice solutions and support new technology rollouts.
• Provide responsive customer service and technical support in a high-visibility, mission-critical environment.
• Maintain accurate documentation of configurations, updates, and troubleshooting activities.

Required Skills, Qualifications and Experience:

• Citizenship and Clearance:
  
  
  
  • US Citizenship is required.
  • Must have and maintain a current DoD Secret clearance.
  
  
  
  
• Education:
  
  
  
  • Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
  
  
  
  
• Experience:
  
  
  
  • 3+ years of related Voice Technician experience
  • 3+ years of related IT/telecommunications experience working within the DOD environment
  
  
  
  
• Certifications:
  
  
  
  • One or more of the following active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.
  
  
  
  
• Skills:
  
  
  
  • Experience configuring, maintaining, troubleshooting and fixing issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
  • Demonstrated Customer Service and Support Skills in a high visibility environment.
  • Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the physical MAC and IP addresses
  • Problem analysis and problem solving.
  • Attention to detail and accuracy.
  
  
  
  

Work Environment and Physical Demand:

• Prolonged periods of sitting and working at a computer.
• May require ability to lift up to 50 lbs.
• May require the ability to crawl on the floor and in tight spaces, and climb ladders and elevated platforms to install equipment, cables, and fiber.