Boston Emergency Services Team Call Center Clinician (Per Diem)

POSITION SUMMARY:

Answers BEST 800# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Boston Emergency Services Team Call Center Clinician

Department: Psychiatry

Schedule: Per Diem

JOB REQUIREMENTS

EDUCATION:

• Master's Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

• Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.

• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce.

• Ability to make alternative plans as needed.

• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.

• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.

• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.

• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Equal Opportunity Employer/Disabled/Veterans

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