Field Service Technician II

POSITION SUMMARY

Under general supervision, provides service to the customer base at various site locations or service centers. Conduct routine to moderately complex preventative maintenance and troubleshooting procedures, remove and replace defective parts, and install new or replacement parts. This position requires full-time presence at your assigned office(s)/worksite(s) on your scheduled workdays. The work environment may include a variety of physical conditions such as electrical current, working on scaffolding and high places, working in enclosed spaces, close quarters, narrow aisles, or passageways.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Installation, tracking,g and service of Heater products. (Essential)
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. (Essential)
• Travel to various customer locations if needed. (Essential)
• Ordering, expediting, and notifying customers or management when a replacement of the product is necessary. (Essential)
• Maintain and replace equipment, tools, and supplies used directly for the service of equipment and/or products. (Essential).
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Complies with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
• Assist in all functions required in the operations of the center. Assist and/or provide service backup to other customer sites as necessary.
• Complies with EBARA's safety policies, including participation in and completion of all required safety training. (Non-Essential)
• Performs other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs.unassisted from the floor to waist level.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
• If a respirator is used in this role, the ability to successfully PASS the annual respirator fit test and medical exam.

Education

• High School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems, including software packages such as Microsoft Office, Internet Explorer.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
• Verify a good driving record if servicing the customer off-site.