New

3rd Shift Helpdesk Technician

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
May 07, 2025
Description We are seeking a dedicated Help Desk Technician for a 3rd shift role in Madison, WI.This position involves providing support to end users on a variety of technical issues. The technician will identify, research, and resolve technical problems, responding to telephone calls, emails, and personnel requests for technical support. Responsibilities include documenting, tracking, and monitoring problems to ensure timely resolution. The ideal candidate will have knowledge of commonly used concepts, practices, and procedures within the IT customer service field. Responsibilities * Technical Support: Provide support to end users on various technical issues. * Problem Resolution: Identify, research, and resolve technical problems. * Communication: Respond to telephone calls, emails, and personnel requests for technical support. * Documentation: Document, track, and monitor problems to ensure timely resolution. * Guidelines: Follow instructions and pre-established guidelines to perform job functions. Skills Required * Help Desk Support: Approximately 6 months to 1 year of experience in IT customer service or a related customer support area. * Technical Knowledge: Familiarity with Office 365, Windows, and ticketing systems. * Troubleshooting: Ability to troubleshoot technical issues effectively. * Customer Service: Excellent communication and customer service skills. Additional Skills & Qualifications * Communication: Great communication skills are essential. * Customer Service: Strong customer service skills and a solid work history. * Flexibility: Ability to work in a 24x7x365 support center, including holidays, occasional shift changes, and overtime as needed. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on May 20, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.