New

Systems Support Analyst

TEKsystems
$34,000.00 - $74,000.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Midland
May 07, 2025
Job Summary: We are seeking versatile System Support Specialists (6) to join our team. The ideal candidates will have experience with 1 of these skillsets in mobile support, compliance, SCCM support, planning, customer service(CSR), and warranty management. This role requires a proactive individual with strong technical and communication skills to ensure the smooth operation and support of our systems and services. Key Responsibilities for each role - The candidates will have experience in 1 of these skillsets. * Mobile Support: Provide technical assistance and support for mobile devices, including troubleshooting, configuration, and maintenance. * Compliance Role: Ensure all systems and processes comply with relevant regulations and standards. Conduct regular audits and implement necessary changes to maintain compliance. * SCCM Support: Manage and support System Center Configuration Manager (SCCM) for software deployment, updates, and system management. * Planner Role: Develop and maintain project plans, schedules, and resource allocations. Coordinate with various teams to ensure timely completion of projects. * Customer Service Representative (CSR) Role: Address and resolve customer inquiries and issues in a professional and timely manner. Provide exceptional customer service and support. * Warranty Role: Manage warranty claims and processes. Ensure timely and accurate resolution of warranty-related issues. Required Skills and Qualifications: * Strong understanding of compliance requirements and experience in conducting audits. * Excellent planning and organizational skills. * Exceptional customer service skills with a focus on resolving issues efficiently. * Experience in managing warranty processes and claims. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team Pay and Benefits The pay range for this position is $34000.00 - $74000.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Midland,MI. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.