About the Role:
Are you a tech-savvy individual with a passion for
delivering exceptional customer service? Join our dynamic Procure to Pay Team
as an Associate Technical Account Manager (ATAM) and be part of the forefront
of innovation in the real estate industry! As an ATAM, your main role
will be to provide top-notch customer support, focusing on troubleshooting and
resolving software issues over phone and email across Yardi's diverse suite of
products. You will have the opportunity to work with cutting-edge software solutions,
gaining valuable expertise and becoming a subject matter expert in the field.
Your contribution will go beyond just support - you will actively collaborate
with our team to drive continuous improvements and advancements in our
products, ensuring our clients receive nothing but the best and stay ahead in a
competitive market.
What You'll Do:
- Utilize your problem-solving skills to effectively
troubleshoot application issues, proactively addressing challenges and finding
effective solutions. - Provide exceptional customer support during product
implementations and software upgrades, ensuring a smooth and seamless
experience. - Follow up on any issues that require additional research or
information from clients, ensuring thorough and timely resolution. - Prepare detailed write-ups for escalated issues, documenting
cases and creating comprehensive documentation for issue resolution. - Foster strong relationships with customers, conducting
coordinated weekly calls to facilitate setups and maintain ongoing connections. - Collaborate closely with team members across the US,
actively contributing to the collective success of the team.
Who You Are:
- Bachelor's degree in Business, Finance, Math,
Computer/Engineering Sciences; or a related field. - A passion for numbers and strong analytical skills.
- High proficiency in troubleshooting and providing remote
support over email and phone, effectively assisting customers. - Outstanding customer service skills with a genuine desire to
exceed expectations and ensure client satisfaction. - Excellent attention to detail and a diligent approach to
following processes, ensuring accuracy and efficiency in your work. - Flexibility and the ability to adapt to changing priorities,
efficiently managing tasks and projects.
Ideal to have:
- Knowledge of accounting principles, which will enhance your
understanding and ability to address client inquiries related to financial
processes. - SQL Server and web Server knowledge.
- Previous experience in technical support and application
troubleshooting, providing you with a strong foundation for this role.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!
#YardiCareers #TeamYardi #hiring
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
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Yardi Systems
May 06, 2025