Associate Technical Account Manager

Associate Technical Account Manager

Irving, TX

About the Role:

We are actively seeking highly motivated, enthusiastic team
players with a strong technical aptitude and outstanding customer service
skills to join our Yardi Breeze team as Associate Technical Account Managers
(ATAMs). As vital members of our team, you will play a significant role in
providing technical support for our rapidly expanding software product, Yardi
Breeze. Your responsibility will be instrumental in ensuring our clients
experience a seamless and efficient journey with our innovative property management
solution. Join us and be at the forefront of delivering excellence with Yardi
Breeze.

What You'll Do:

• Deliver exceptional customer support via live chat, phone
  and email for both new and existing Breeze clients, ensuring their satisfaction
  and success.
• Utilize your problem-solving skills to proficiently
  troubleshoot application issues, addressing challenges and finding effective
  solutions.
• Follow up on any issues that necessitate further research or
  information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues,
  meticulously logging cases, and creating detailed documentation to facilitate
  issue resolution.
• Cultivate strong relationships with customers, conducting
  coordinated weekly calls to complete setups and provide personalized
  assistance.
• Be an integral part of our outstanding team, collaborating
  closely with Breeze team members across the United States, contributing to our
  collective success.

Who You Are:

• Bachelor's degree in Business or a related field.
• High proficiency in troubleshooting and providing support
  through live chat, phone and email.
• Outstanding customer service skills and a strong willingness
  to exceed expectations.
• Excellent attention to detail and the ability to adhere to
  established processes.
• Flexibility and the ability to effectively manage changing
  priorities.

Helpful to have:

• Previous technical support and application troubleshooting.
• Knowledge of accounting principles.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Embark on a rewarding and fulfilling career at Yardi as an
ATAM for our Breeze product. Don't miss this opportunity! Apply now and become
part of #TeamYardi.

#YardiCareers #hiring

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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