SharePoint Governance and Corporate IT Support Specialist

Job Title: SharePoint Governance and Corporate IT Support Specialist

Onsite Work: 5 Days a Week

Job Summary: The SharePoint Governance & Corporate IT Support Specialist is responsible for maintaining and enforcing LCG's SharePoint Online governance model and information architecture. This role blends SharePoint administration, compliance, and user enablement with Tier 1 and Tier 2 corporate IT support. The Specialist ensures the platform remains optimized for collaboration, compliance, and usability while also supporting internal staff with general IT needs.

Key Responsibilities

SharePoint Governance & Administration

• Serve as the primary administrator of the SharePoint Online environment.
• Maintain and update SharePoint Standard Operating Procedures (SOPs).
• Conduct monthly governance audits to ensure compliance with metadata, permissions, and file structures.
• Identify and correct broken links, outdated content, and misclassified documents.
• Provide governance reports and recommendations for platform improvements.

User Training & Support

• Deliver onboarding and refresher training sessions on SharePoint and Microsoft 365 tools.
• Support end-users with SharePoint-related questions, access issues, and collaboration guidance.
• Document recurring issues and user feedback for process and training enhancement.

Corporate IT Support

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  Provide Tier 1 and Tier 2 helpdesk support, including hardware, software, account, and M365 troubleshooting.

  
  



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  Respond to and resolve support tickets within agreed service levels.

  
  
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  Assist in Microsoft 365 tool optimization for end-users.

  
  

Collaboration & Continuous Improvement

• Partner with Corporate Operations teams to ensure SharePoint solutions meet collaboration and storage needs.
• Recommend improvements to the governance model, SOPs, and end-user support strategies.

Qualifications

• 3+ years of experience administering SharePoint Online in a corporate setting.
• Bachelor's degree or equivalent experience preferred.
• Demonstrated knowledge of SharePoint governance, metadata tagging, and document lifecycle management.
• Proficient in Microsoft 365 applications, including Teams, OneDrive, Outlook, and Copilot features.
• Experience maintaining and enforcing SOPs and IT documentation.
• Strong problem-solving and customer service skills in a helpdesk or desktop support environment.
• Helpdesk or Tier 1/2 technical support experience.
• Familiarity with user onboarding processes and training delivery.
• Ability to enforce SOPs and governance structures effectively.
• Strong audit and compliance monitoring skills.
• Ability to support and coach end-users on SharePoint and M365.
• Effective communicator with strong attention to detail.

Compensation and Benefits

The projected compensation range for this position is $88,100 to $110,000 annually with a target rate of $91,700 annually benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@lcginc.com.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or system@hirebridgemail.com emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@lcginc.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.