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Service Account Manager

MRA-The Management Association
paid time off
United States, Minnesota, Eden Prairie
May 02, 2025
Service Account Manager Ready Credit Corporation Hybrid - Eden Prairie, MN Job Summary The Service Account Manager oversees all aspects of service and operating relationships for assigned clients. They help manage a portfolio of client accounts for multiple business lines and are the main operational point of contact for each client regarding coordination of planning, tracking completion, and documentation of onboarding new clients. This role focuses on client engagement, customer satisfaction, and service excellence. Essential Functions Primary operational liaison between Relationship Management and assigned client accounts, including communication, problem resolution & escalation of issues on behalf of the client. Partner with Relationship Managers to ensure the customer expectations and requirements are met per the service contract and established SLAs. Research, prepare, and provide client portfolio performance reviews to the Relationship Manager at intervals defined by contract or as internal team member's request. Generate necessary reporting daily/monthly/quarterly/annually, as internal, and external clients request. Act as an operational lead for all client projects in partnership with Relationship and Project Management teams. Client-facing responsibilities for operational projects such as seasonal openings and closings. Build and maintain partnerships with internal business partners (Support Center, Armored, Cash, Marketing, etc.) Possesses leadership and collaboration skills with an ability to communicate across the organization and with external stakeholders. Willing and able to address escalated client issues with speed and urgency. Communicate appropriately and accurately with the client to ensure Ready Credit meets the client's and end users' needs and expectations. Drives operational excellence and highest levels of customer service, fostering a customer-centric environment where the customer perspective is central to the activity and thinking of the department. Adhere to operating standards and SLA & KPI deliverables. Implements necessary training and staff development based on the customer's service standards - works with the customer and primary stakeholders to optimize training opportunities. Promotes a culture of accountability around delivering the ultimate customer experience through engagement and empowerment in work with colleagues and team. Maintains regular communication with other Operations teams, the Relationship Management office, members of leadership, and other departments as required to ensure knowledge of project status, gaps in performance, resolution of escalations, and individual contributions to overall account & business objectives. Other Functions May perform other job-related duties as assigned. Available to clients during non-traditional business hours if necessary Education, Experience, and Other Skills Experience working closely with clients in the service industry: ATM, business field, Financial Services/Banking, and Operations. Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a "can do" attitude. Proficient with MS Office and Google Suite- Must be able to develop formal business documents following established documentation/presentation software packages. Strong attention to detail Mental and Physical Requirements Ability to handle and be trusted with confidential and/or sensitive information. Ability to interact effectively with all levels in the company. Ability to work in a fast-paced environment. Ability to be flexible and to handle multiple projects in an organized, timely manner. Ability to solve problems, work under pressure, and effectively manage stress. Ability to work independently. Ability to travel, as necessary. It all starts with our culture. We are on a mission to provide second-to-none client service, we are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that is why we have created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way. At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model for many positions, learning and development opportunities, paid time off to serve in our community and transparency into our business. Working together toward something meaningful with people you enjoy is just a bonus! You will often find our CEO walking through the halls, sharing licorice or jellybeans, or just stopping by to have a chat and check in with employees to see how they are doing both professionally and personally. We believe in cohesiveness and collaboration. You will not find sharp elbows here. We work to help one another to achieve overall success. We offer company celebrations several times a month to bring our team together. If this sounds enticing, please reach out and apply for one of our positions. We are an Equal Opportunity Employer.