Technical Writer II

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We're looking for a Technical Writer II to join our ever-evolving Worldpay for Platforms Technical Documentation team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

* Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we're best known for. Striving for better, they never stand still - delivering impactful innovations that power transactions across the world.

* The mission of the Worldpay for Platforms Technical Documentation team is to create excellent documentation that helps all Payrix Pro users and contributes to their success.

* The Worldpay for Platforms Technical Documentation team is a small yet highly collaborative and mighty group! We follow an Agile practice of Scrumban and Extreme Programming, using techniques like pair writing to produce Payrix Pro documentation on a weekly basis.

What you'll own:

* Documentation Development: Collaborate with other teams to gather information and understand product functionalities and features. Create and maintain comprehensive technical documentation, including user guides, release notes, developerdocumentation, and online help systems.

* Practice Development: Assist in building an Agile practice and culture of excellence for technical documentation for both the Worldpay for Platforms Technical Documentation team and the broader Worldpay organization.

* Content Strategy: Develop and implement documentation strategies that align with company goals and ensure consistency across all technical materials.

* Process Improvement: Recommend improvements to documentation, documentation tools, business processes, and internal systems to facilitate an efficient and effective work environment.

* User Experience: Enhance the user experience by creating intuitive and accessible documentation that meets the needs of diverse audiences. Perform usability testing and use analytics and feedback to improve documentation and standards.

* Quality Assurance: Review and revise documentation for accuracy, clarity, and completeness, ensuring that it meets organizational standards.

* Project Management: Create and maintain project plans and manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project timelines.

* Tools and Technology: Utilize various tools and technologies to produce and publish documentation, staying up to date with industry trends and best practices.

* Other related duties assigned as appropriate.

What you bring:

* Minimum of 5 years of technical writing experience; this experience optimally includes both large enterprise software organizations and startup companies.

* Bachelor's degree or the equivalent combination of education, training, and work experience.

* Skilled at writing everything from UI microcopy to developer documentation. Candidates must have an online portfolio with examples that demonstrate this experience.

* Competent with Agile practices (especially Scrumban and Extreme Programming), APIs and SDKs, command-line interfaces, Confluence, docs-as-code workflows, Document360, Git, GitHub, Jira, Microsoft applications, Postman, and Visual Studio Code.

* Candidates in the Pacific and Mountain time zones are strongly preferred. Candidates must be available for early morning calls (7:00 AM PT / 8:00 AM MT).

* This position does not offer sponsorship for H-1B visas or other work visas. Candidates must be authorized to work in the United States without sponsorship.

* Creative: You simplify the complex. Always looking forward to creating a bigger impact for our colleagues and customers.

* Curious: You ask the right questions, listening and learning to get better every day.

* Inclusive: You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What makes a Worldpayer:

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.