Senior Business Analyst

Job Summary:

This role is a Senior Business Analyst with experience in IT solutions to join our Client Experience Practice. The Senior Business Analyst role participates in meetings for business analysis, functional design, business process design, and user enablement needs. This role is part of a project team that is responsible for overseeing customer's needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.

Job Duties:

• Assists with requirements gathering and discovery workshops for custom IT solutions
• Conducts current state assessments of business processes and supporting systems
• Performs gap and data analysis in support of identifying improvement opportunities
• Supports developers by providing functional clarification and setting expectations with team and client
• Identifies, documents, and manages change; transitions delivered solution to end users
• Authors and creates design artifacts such as functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
• Contributes to the strategy, governance, and design of IT solutions
• Documents, socializes, and triages issues, defects, and enhancement requests
• Reviews traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
• Plans and executes test plans and test cases; ensure overall quality of solution is preferred
• Other duties as required

Supervisory Responsibilities

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required

Experience:

• Four (4) or more years professional experience as a Technical or Functional Business Analyst or equivalent IT solutions and technology role, required
• Experience gathering, documenting requirements and leading working sessions, required

Software:

• Experienced with one (1) or more of the following solutions, required:
  
  
  
  • Microsoft 365;( SharePoint, Teams, OneDrive, Viva, or Copilot)
  • Custom Application Development
  • Data analytics
  • Enterprise Business Applications (ERP, CRM, or HCM)
  • Cybersecurity
  
  
• Microsoft Technologies proficient in Excel, Word, PowerPoint and Outlook, required
• ShareGate and Microsoft's Migration Manager tools, preferred
• Azure DevOps, JIRA, Visio or other project management tools, preferred
• Axure, Figma, or other prototyping and interface design tools, preferred

Other Knowledge, Skills & Abilities:

• Knowledge of the software development life cycle and demonstrate the ability to multiple teams
• Ability to proactively identify risks and participate in the mitigation plan
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Must be willing to travel to the client as needed

Keywords: Business Analyst, BA, Quality Assurance, PowerPoint, Tableau, Qlik, Balsamic, JIRA, Enterprise Tester, Requirements Gathering, User Experience, Testing, User Enablement, Data Visualization, SharePoint, Application Development, Software, Definition, .Net, Java, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $80,000 - $110,000
Maryland Range: $80,000 - $110,000
NYC/Long Island/Westchester Range: $80,000 - $110,000