New

Family Support & Training Manager- 40Hr, Days

UMass Memorial Health
United States, Massachusetts, Worcester
Apr 30, 2025
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Schedule Details: Monday through Friday Scheduled Hours: 9am-5pm Shift: 1 - Day Shift, 7.5 Hours (United States of America) Hours: 40 Cost Center: 71000 - 0737 FCT Worcester East This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Joining UMass Memorial Health - Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the direction of the FCT Program Director, the Family Support and Training Manager is responsible for the administrative oversight of all Family Partner activities provided by the Community Service Agency (CSA) utilizing the Wraparound Service Planning process as defined by the Massachusetts Children's Behavioral Health Initiative (CBHI). The Family Support and Training Manager, under the supervision of the FCT Program Director is responsible for day-to-day operations of the Family & Support Training service within the FCT (CSA) program in accordance with CHL's Children's Division standards, policies and procedures. Trains, coaches and supervises Family Partner Supervisor(s) and/or Family Partners. Ensures fulfillment of all state and funding mandates and contractual obligations for the FCT program. I. Major Responsibilities: 1. Oversees day to day operation of all Family Support & Training activities in FCT and ensures all Family Support and Training services comply with contractual, licensing and agency policies and procedures. 2. Supervises, orients, trains, coaches, teaches, or assists Family Partners and Supervisors to successfully engage caregivers and youth in the Wraparound process. Identifies ongoing training needs for the FCT staff, and work with the FCT leadership team to meet these needs. Recruits new staff as needed. 3. Develops strong working relationships withfamilies and colleagues in the family/child serving human services system including clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives. 4. Oversees utilization management and assists as needed in accreditation processes. 5. Assists with ongoing quality improvement, including the direct observation of the work of FCT Family Partners, as well as collection of data using Community HealthLink Quality Assurance tools. 6. Receives complaints or concerns from stakeholders about Family Partners and/or the FS&T service process and works with the FCT Program Director to remedy issues. Informs the director of issues, drafts policy/procedure reviews, investigates concerns, counsels staff as needed and addresses concerns in collaboration with the Program Director. II. Position Qualifications: License/Certification/Education: Required: 1. High School diploma or GED. 2. Current valid US-issued driver's license and ability to provide registered and insured automobile for work related purposes including transporting clients. 3. Satisfactory CORI background check is required. Preferred: 1. Associates degree or Bachelor's degree in a Human Services-related field from an accredited college is preferred. Experience/Skills: Required: 1. A minimum of two (2) years' experience working with youth/families. An associate's or bachelor's degree substitutes for one (1) year of experience working with youth/families in a Human Services setting. 2. Experience as a caregiver of a youth with special needs-preferably a youth with mental health needs. 3. Experience in navigating and working with any of the child/family serving systems or teaching other parents/caregivers to navigate such systems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.