Client Success Coordinator

Genesis10 is seeking a Client Success Coordinator for a hybrid contract to hire position with a leading client in Pittsburgh.

Compensation: $50-70K/Year

Job Description:

As a Client Success Coordinator you will be an integral part of our operations team with the primary responsibility of supporting our client initiatives. You will work alongside our sales and service teams to ensure client priorities are being met. You will direct client communications, schedule and attend client meetings, create proposals, generate vendor quotes, collect client documentation and generate customized reporting ahead of client review meetings.

Successful candidates for the Client Success Coordinator role must have experience in supporting internal employees as well as customers in a fast-paced environment. You will work directly with customers, partners, and vendors and will be required to maintain strong working relationships.

Responsibilities:

• Partner with the Sales team to build quotes and proposals for our clients.
• Act as the go-to person for time-sensitive orders, keeping clients, and Operations in sync.
• Manage client renewals, including reconciliation of licensing, to ensure proper billing.
• Maintain quoting templates, assisting Sales with product research.
• Work with vendors to secure the best pricing, register deals, and integrate new offerings.
• Lead the creation of client reporting, both internal and customer-facing, including key performance indicators, hardware/software, and other insights to enhance customer reviews and ensure performance goals are being met.
• Work closely with internal teams to ensure excellent customer service / support is provided and that issues are quickly resolved.
• Build and maintain relationships with customers and provide regular customer communications and updates.
• Host meetings and group activities, both virtual and in-person, demonstrating the ability to foster, listen, solicit questions, and ultimately drive cross-functional objectives for an effective meeting.
• Adhere to all Policy/Procedures consistent with client's System of Management, Information Security ISO 27001 standards.
• Participate in the development and improvement of all department related policies and procedures to increase their effectiveness especially in Information Security.
• Other responsibilities as assigned.

Requirements:

• Bachelor's degree or equivalent combination of education and experience.
• ITIL certification (nice to have)
• 3-5 years of experience in service, sales and/or operations support role.
• Experience with CRM/quoting tools. (ConnectWise and Quoter nice to have)
• Experience in interacting with customers, senior level personnel, and team members.
• IT/technology industry experience. (nice to have)
• Process-driven, organized and ability to maintain superior levels of accuracy.
• Strong written and verbal communication skills.
• Experience working in a team-oriented, collaborative environment.
• Excellent analytic and creative problem-solving skills.
• Responsible, reliable, and trustworthy.
• Excellent listening, interpersonal, written, and oral communication skills.

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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