Customer Account Manager

Georgia Pacific
life insurance, parental leave
United States, Georgia, Atlanta
133 Peachtree Street Northeast (Show on map)
Apr 25, 2025
Your Job Georgia-Pacific, LLC is seeking a Customer Account Manager to be a part of our Kraft Customer Experience team. This role involves processing orders, scheduling demand, and monitoring inventory. The position requires interaction with all customers, sales representatives, mill personnel, logistics, and other key internal stakeholders. Our Team Our Kraft team is a cohesive and highly dedicated group of professionals committed to delivering exceptional service within the Packaging segment of the industry. Having a strong focus on productivity, we efficiently manage all customer focused business operations - assuring needs are met with precision and diligence. By fostering a collaborative environment, we consistently achieve customer satisfaction and drive successful results for the enterprise. What You Will Do Serve as the primary point of contact for resolving issues and fulfilling requests for all activities related to the account. Facilitate growth with customers by supporting their needs, meeting expectations, and understanding unique trends. Communicate effectively with customers to update them on any changes or delays proactively. Collaborate with immediate team and cross-functional teams to develop and implement service improvement and cost optimization opportunities. Approach challenges with an entrepreneurial mindset by identifying root cause(s), proposing realistic solutions, and executing resolutions promptly. Manage both mill and warehouse inventory levels to help maintain steady operations, encourage FIFO, and ensure consistent product availability per customer's needs. Process purchase orders with appropriate attention to detail and monitor throughout the production and shipping processes. Coordinate closely with the internal logistics group to help address questions and concerns to promote timely delivery for both inbound and/or outbound product shipments. Who You Are (Basic Qualifications) Bachelor's degree Minimum of 2-3 years' experience in customer service, sales, sourcing, supply chain management, or another related discipline (i.e. inventory, logistics, planning, or scheduling) Proficient in Microsoft Office Suite applications What Will Put You Ahead General manufacturing or paper industry knowledge/terminology Familiarity with order management, fulfillment, or inventory programs (Elixir, Honeywell, Ariba, or similar) Intermediate reporting-related skills, specifically in Microsoft Excel Demonstrated ability to analyze and manipulate data Basic accounting principles At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).