Senior Professional Services Sales Representative

In this role, you will:

• Relationship Building: Build and maintain strong relationships with prospects, clients, and business leaders to meet sales targets.
• Lead Management: Use strategic multi-touch processes to identify, convert leads, and manage the full sales cycle.
• Sales Forecasting: Forecast sales accurately to support strategic planning and adjust strategies based on industry trends.
• Client Onboarding: Guide clients through onboarding and provide ongoing support, troubleshooting, and best practice guidance.
• Issue Resolution: Coordinate with internal teams to resolve client issues and ensure smooth service delivery.
• Custom IT Solutions: Collaborate with technology experts to create customized IT solutions, focusing on recurring revenue.
• Project Management: Oversee client projects, managing timelines, progress, and communication between clients and internal teams.
• Client Reviews: Conduct regular check-ins and business reviews, identifying upselling opportunities to enhance client satisfaction.
• Training and Support: Deliver training and hands-on support to maximize product and service value for clients.
• CRM Management: Maintain detailed CRM records, generate performance reports, and suggest improvements based on client feedback and industry trends.

• Bachelor's degree in business, IT, or related field (or equivalent experience).
• 5+ years in a customer-facing role, preferably in technology or professional services, with experience in SaaS, IT services, or similar solutions.
• Strong understanding of client needs, technical concepts, and project management best practices.
• Fluent in English with excellent communication and interpersonal skills to build client rapport.
• Proficient in organizational skills, managing multiple priorities, and using project management and CRM tools (e.g., Jira, Asana, Salesforce).
• Solution-oriented with strong problem-solving skills, technical aptitude, and the ability to work both independently and as part of a team.

• Previous experience in a Professional Services or Client Success role.
• Technical certification or knowledge in relevant fields (e.g., ITIL, PMP, AWS, Microsoft certifications).
• Familiarity with Progress OpenEdge (ABL and database) analytics tools, data visualization, and reporting platforms.

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.