Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Apr 17, 2025
Job Title: Customer Support Specialist Job Description: Are you passionate about customer service and problem-solving? Join our Customer Support team, where you will play a crucial role in supporting our account managers and ensuring our fleet operations run smoothly. This position is heavily focused on email communication and case resolution, providing top-notch customer service. Key Responsibilities: * Customer Support: Assist account managers with fleet management tasks, including vehicle ordering and addressing customer service inquiries (e.g., "My vehicle has been impounded"). Educate drivers on necessary services for future needs. * Problem Solving: Conduct detailed research to find solutions, think creatively, and resolve issues efficiently. * Internal Communication: Collaborate with various departments within Wheels to ensure seamless operations. * Email and Case Management: Handle a high volume of customer emails and manage cases using Salesforce. * Outbound Communication: Make follow-up calls to customers as needed. * Data Entry: Multi-task by entering customer information into the system while communicating with them. * CRM Utilization: Use Salesforce to manage cases and follow up with customers. * System Management: Utilize Wheels systems for tasks such as creating vehicle selectors, processing billing changes, generating reports, distributing insurance cards, and updating driver data. * Information Gathering: Contact drivers via phone or email to collect missing information. Skills and Qualifications: * Customer Service: 2+ years of customer service experience in an office environment. * Communication: Strong written and email communication skills, with proficiency in the English language and the ability to construct grammatically correct sentences. * Technical Proficiency: Strong computer skills, including proficiency with Microsoft Office Suite (Outlook, Word, Excel) and the ability to work with multiple databases and monitors. * Typing Skills: Strong typing skills with a minimum of 40 words per minute (typing test required). * Education: High School Diploma or equivalent. Preferred Experience: * Experience with Salesforce or similar CRM systems. Experience Level: * Entry Level Top Skills: * Customer service * Data entry * Customer resolution * Email communication * Microsoft Office (Outlook, Word, Excel) * CRM system (Salesforce) Join our team and contribute to a dynamic and supportive work environment where your skills and dedication will be valued and rewarded. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.