IT Help Desk Technician III

Application close date:

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the future of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

As part of a small and highly skilled team, you will provide technical support to our engineers and staff to support a company building and launching space vehicles. This role will directly support launch and manufacturing operations as a member of the Information Technology department and reports directly to the West Region Supervisor of IT Support. We are looking for someone to apply their technical expertise, leadership skills, and commitment to high standards to positively impact safe human spaceflight. Passion for our mission and vision is required!

Minimum Qualifications:

• Proven track record working in a technical helpdesk or desktop support role for at least two years, supporting hardware/software troubleshooting and being in a customer-facing position
• Extensive experience with Windows 10; Microsoft Office including Project and Visio; Adobe products; Antivirus, Disk Encryption, and VPN applications
• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call
• Self-starter able to work with minimal direction
• Customer-centric attitude to support and instruct computer users to provide efficient resolution of complex problems
• Able to quickly assess situations and adapt to dynamic priorities
• Ability to earn trust, maintain positive and professional relationships, and contribute to our culture of inclusion
• Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions
• Experience with Active Directory account and computer management and Network File Share structures and permissions
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Preferred Qualifications:

• Minimum of an A.S. degree in information technology or equivalent
• AS Degree in Information Technology or related field
• Certifications: A+, Network+, Security+
• Proficiency with Windows printing and scanning operations, including installation and support of network devices
• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE
• Comfortable with pulling structured cable and fiber and associated tools
• Ability to identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• PowerShell knowledge
• Printer deployment, configuration, and troubleshooting
• Basic Linux knowledge

Compensation Range for:

Other site ranges may differ

Inclusivity Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DIBDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification, Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

• Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com.

California Applicant Privacy Notice

If you are a California resident, please reference the CA Applicant Privacy Notice here.