Associate IT Operations Analyst

ChampionX is seeking an Associate IT Operations Analyst to be responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation ensuring a superior level of customer service.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.

What You Will Do:

• Deliver Exceptional Technical Support:Provide prompt and effective technical assistance to end users, ensuring their device, software, printer, phone and mobile phone questions and issues are resolved efficiently and satisfactorily.
• Manage Support Tickets:Actively monitor and manage the ticket queue, addressing support requests from both on-campus and remote users to maintain smooth operations.
• Support Events and Meetings:Offer comprehensive IT support for conferences and on-campus meetings, ensuring all technical aspects run seamlessly.
• Laptop Imaging and Deployment:Oversee the imaging and deployment of laptops for new hires, handle break fixes, and manage returns to keep hardware up-to-date and functional.
• Collaborate on IT Projects:Participate in IT operation projects at the local site, contributing your expertise to enhance overall system performance and user experience.

Minimum Requirements:

• At least 2 years of experience in IT
• High School Diploma
• Familiarity with Windows and MS Office environments
• Strong analytical and problem solving skills
• Strong written and verbal communication skills
• Self-motivated and process oriented

Preferred Requirements:

• Associate's Degree or Bachelor's Degree in Information Technology or related field
• CompTIA A+ or similar entry-level certification
• Exposure to Active Directory or Microsoft Entra ID (formerly Azure AD)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Customer service experience in a technical support setting

Our Commitment to Diversity and Inclusion

AtChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.