SANS Technology Institute (SANS.edu)

About SANS Technology Institute

The SANS Institute (SANS.org), our parent organization, is the world's largest and most trusted provider of cybersecurity training, certification, and research.

The SANS Technology Institute (SANS.edu) is the independent, regionally-accredited, VA-approved subsidiary of SANS.org, founded in 2006 to develop technically capable leaders for the information security profession. With over 2000 students enrolled in our master's degree, bachelor's degree and certificate programs, and annual student growth in excess of 35%, SANS.edu ranks as one of the top 5 largest graduate programs in cybersecurity and one of the top ten cybersecurity schools in the world.

The SANS.edu programs are unique, augmenting training and certification content from SANS with its own proprietary courses that develop crucial leadership and management skills. Students may choose to take most courses live at SANS training events or online through SANS' highly recommended distance learning platform. SANS.edu does not have a campus - live courses are taught at multiple times and locations throughout the year at associated SANS training events. The school operates year-round admissions, with multiple application windows, and enrolled students progress at their own pace that is unconstrained by fixed academic semesters.

Students choose SANS.edu because of its close association with SANS instructors and courses, mixture of technical and management classes, and the flexibility of the program to fit their work and personal lives.

Join the SANS Technology Institute Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position
Under the supervision of the Assistant Director of Admissions Outreach, the Admissions Coordinator will serve as a front-line representative for in-bound and out-bound prospective student communication. The Admissions Coordinator plays an important role in working across the admissions team in pursuit of mission and targeted growth goals by providing broad and generalized support of the team's outreach and management of leads and prospect communication.

This role serves as the front line for connecting admissions directly to our call center. In this role an individual helps manage the daily workload from the call center, fielding every outreach and helping all interested prospects throughout the day. They will communicate with our call center and are required to troubleshoot any issues as they arise. In addition, this role will assist in decision management for undergraduate applications and collaborate on marketing and recruitment efforts. This position also serves in a data-processing role, performing duties related to application processing and data maintenance of new applicant files by updating and maintaining records for prospective students.

Key Responsibilities
* Serves as a front-line representative poised to answer calls and emails throughout the day from student inquiries and thoroughly documents all interactions and update information as collected.
* Works closely with our third-party call center to field incoming calls and scheduled appointments from their lead outreach efforts.
* Assists the Assistant Director and Operations Team with application support and decision management.
* Supports overflow of admissions decisions when the monthly amount is more than one team member can handle.
* Point person for reviewing eligible credit for applicants, which requires attention to detail and the ability to use judgement where needed.
* Thoroughly documents all interactions and updates information as collected.
* Keeps current with academic program updates and offerings.
* Understands typical funding sources used by students and the college.
* Represents the college to prospective students and the general public with the highest degree of professionalism.
* Works alongside the whole Admissions team to compile and assess data, develop and prepare reports of recruitment activities.
* Efficiently uses applicant portal (Slate) and student management system (Salesforce) to monitor application status and aid applicants.
* Performs basic trouble shooting and contributes to the ongoing improvement of work processes, including learning and integrating new technology.
* Executes other duties as assigned.

Basic Qualifications

Bachelor's degree, and a minimum of 2-3 years of professional experience in customer service or higher education admissions with excellent communication skills (written and verbal).

Preferred Skills and Abilities

* Familiarity with Slate and/or Salesforce
* Strong organizational and time management skills with attention to detail.
* Ability to prioritize tasks, meet deadlines, and work under pressure in a fast-paced environment.
* Adept at working independently and as part of a team, demonstrating sound judgment and problem-solving abilities.

Reporting Relationships

This position reports to the Assistant Director of Admissions Outreach. It does not include supervision of direct reports.

Work Environment

* Must have the ability to work remote from a home office.
* Must be comfortable with video conferencing
* Standard business hours (Monday - Friday, 8 AM - 5 PM).
* Occasional travel (1-2 times per year, for conferences or team events).

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents click here for SANS privacy notice for California job applicants

The base salary range for this position is between $55,000 and $60,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

• Medical
• Dental
• Vision
• Short-Term Disability
• 401(k) with company match
• Employee Assistance Program
• Supplemental Life Insurance and AD&D
• Paid Time Off
• Company Paid Holidays
• Volunteer Paid Time Off