eCommerce Fulfillment Returns Manager

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ.

eCommerce Fulfillment / Returns Manager

Top Skills:

1. Workday experience
2. Strong Excel skills (v-lookup / pivot tables)
3. General HR admin experience

Summary:

This role is responsible for tactical day-to-day operations for eCommerce fulfillment returns such as running and monitoring open orders reporting daily, working with our internal teams, and our fulfillment providers to reduce returns volume and process open returns timely. This position will be responsible for developing key reporting and IT requirements; as well as documenting SOPs and process flows to support fulfillment provider onboarding and returns process improvement initiatives. Managing and using data to identify and get ahead of return trends or aged return orders is a key function of the role. You will provide day-to-day operational fulfillment returns support across mobile, home appliance, and TV categories, collaborating between Operations, Customer Service, and IT teams. Successful candidates will be able to proactively solve both short-term and long-term issues effectively.

Responsibilities:

• Review and create documents and materials to monitor work processes to assess completeness, accuracy, and conformation to standards and specifications.
• Work with Customer Service, IT, Finance, Operations, Category Teams, and e-commerce teams to surface operational issues and support strategic return reduction initiatives.
• Monitor and take action on exception reporting and understand measurements of KPIs for return rates, return reasons, and defect exceptions.
• Support Inventory Control and Quality Assurance programs to improve inventory accuracy and work with Logistics on filing claims against 3PLs and shipping partners.
• Direct the activities of the various departments in the company and are concerned with pricing, sales, production, and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules, and distributing their duties.
• Determine employment requirements as well as interview and hire prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifying goods and services to be sold.
• Supervise the remodeling of current amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Requirements:

• Bachelor's degree required
• 2-5 years relevant experience in fulfillment, supply chain, or eCommerce business operations. Experience in returns or reverse logistics is a strong advantage
• Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business systems, or similar sales order management software application
• Strong analytical and problem-solving skills
• Excellent communication skills (verbal and written) Verbal and written communication skills, attention to detail, problem-solving, and interpersonal skills
• Ability to navigate the organization to gather information, elicit feedback, and engage other teams for collaboration
• Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities

Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off plus more!