Copy Clerk

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
121 Inner Belt (Show on map)
Apr 14, 2025
Under the direction of the Release of Information (ROI) Legal Supervisor the individual will ensure all Release of Information requests are reproduced and mailed out timely. The individual will be responsible for copying portions of the medical record and ensuring proper quality assurance checks are performed prior to disclosure. Schedule: Monday, Tuesday, Thursday & Friday (Wednesday off) Hours: 8:00 AM - 4:30 PM EST Onsite location: 121 Inner Belt Road, Somerville, MA 02143 * Accurately mails prepared records by following Mass General Brigham policies and procedures, ROI departmental policies and procedures, Federal Public Health Laws, State Laws, HITECH, and HIPAA regulatory guidelines * Leverages Electronic Health Record system to validate/process information including but not limited to: patient identifdiers, mailing address, authorizations and commenting functionality * Utilize Pitney Bowes Web Service and Pitney Bowes postage machine to prepare delivery packages of medical records * Performs final quality assurance checks on medical record documentation prior to mailing * Ensures copies of medical records are mailed in accordance with department turnaround times * Open, sort and redistributes all incoming Release of Information mail and/or fax (USPS, UPS, FedEx, and courier services) * Engage with other Mass General Brigham departments to ensure proper and timely delivery of non-ROI requests (Billing, Centralized Record Control Center, Deficiency Tracking, Radiology, Pathology, Cardiology etc.) * Mails return request letters for non-Mass General Brigham entities * Copies paper charts if required * Prints medical records from system applications * Accepts deliveiries for Release of Information requests and supplies * Utilize RICOH multi-functional device to scan/copy/fax information * Provides exceptional customer service to patients and/or servers that may present onsite * Leverages ROI Resource tools daily including the ROI Resource Page, SFA's, etc. * Meets performance measures/expectations * Other duties and responsibilities as assigned by supervisor or manager Education Associate degree or high school diploma or equivalent required. Experience Requires 1-2 years related experience with Health Information Management operations Understands the components of a medical record, including how a record is maintained, organized and the retrieval of medical documentation in both paper and/or electronic format. General knowledge of HIPAA privacy and security rules. Knowledge of state and federal rules and regulations related to the disclosure of protected health information preferred. Experience working with Epic clinical applications preferred. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.