A/V Solutions Engineer

The Audiovisual Engineer will provide day to day direct support, monitoring, maintenance, and utilization of Q-SYS and Microsoft Teams Room integrated collaboration systems in Acuity's Midtown Atlanta office. This role will also, in an ongoing capacity, support the Manager of AV & Collaboration in local area site surveys, system design, coordination of installation activities, system commissioning, troubleshooting, documentation, and end user training. Must be comfortable in a public and private facing, fast paced, and dynamic corporate executive environment.

Base Salary Range 87,000 - 110,000

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.

We will be accepting applications until a final candidate is identified.

Responsible for day-to-day operation of Q-SYS and Microsoft Teams Room integrated collaboration systems in the Acuity midtown office. Be the primary lead and point of contact for end-user needs and concerns. Make determinations and provide direct support to Acuity and guest staff. Represent AV, as delegated, in meetings involving both internal and external customers, partners, and stakeholders. Collaborate with the rest of the AV, IT, and Facilities teams to ensure best in class user experiences.

Responsible for day-to-day operations, maintenance, and performance of AV systems
• Responsible for day-to-day AV and MTR incident response
• Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments
• Provide training and technical support to end-users to maximize utilization of AV systems

Supporting the Manager of AV & Collaboration in gathering voice of the customer input and feedback, conducting site surveys, participating in system design, coordinating installation activities, participating in system commissioning, troubleshooting and documenting system issues and escalating unresolvable issues in a prompt fashion.

• Document, maintain and promote a best-in-class AV & conference room environment
• Collaborate with AV & IT teams to ensure daily tracking, monitoring, and reporting of conference room and AV environments
• Assist as an AV & IT project member for conference room deployments
• Manage relationships with vendors and contractors to ensure timely delivery of AV equipment and services

Providing scheduled and ad-hoc support, per above sections, to other Atlanta area facilities on an as-needed basis. This would include occasional travel to the Decatur and Conyers offices.

• Provide hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event
• Assist as an AV & IT project member for conference room deployments

Supporting and representing Acuity AV via virtual and in-situ industry related events like webinars, webcasts, roadshows, tradeshows, etc.

• Stay abreast of latest trends and advancements in the field of audio-visual technology to recommend innovative solutions

Education & Certifications:

• Bachelor's Degree in a technical/engineering discipline, or equivalent experience
• Avixa CTS, CTS-D/I Preferred
• Q-SYS Level 1 Certified, Level 2 Preferred
• Dante Level 1 Certified, Level 2 Preferred

Experience:

• 5+ Years experince in the AV integration industry with emphasis in system design and commissioning
• 3+ Years installation and commissioning experience with Q-SYS systems
• 1+ Year(s) experience supporting Microsoft Teams Room Systems

Knowledge and Skills:

• In-depth understanding of audio, video and control principles and practices.
• Understanding of standard networking protocols and best practices
• Strong understanding of and experience with collaboration platforms and products
• Proven success in working cross-functionally both internally and externally
• Must have strong verbal skills with consultative professional business acumen
• Proficient writing skills
• Creative thinker; comfortable with ambiguity

Independence:

• Must be able to make independent decisions regarding user needs and how to best support them
• Must be able to troubleshoot installed systems in real time using industry standard means and methodologies
• Must be able to accurately report and document system issues in verbal and written manner
• Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
• A problem solver that can troubleshoot and diagnose issues within all portions of the AV ecosystem