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Regional Partner Success & Growth Manager - Craft Education

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Apr 12, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider Craft Education as the next step in your career. Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you're looking to join the work-based learning revolution, we'd love to talk with you. At Craft, you'll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn't be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you'll consider joining us. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $73,000.00 - $109,400.00 Job Description The Regional Partner Success & Growth Manager will serve as a primary and field-based point of contact for Workforce Development Boards (WDBs), building strong and lasting relationships and seeking opportunities for expansion. This role will be responsible for onboarding and training new partners, guiding them through product features and best practices to meet their goals effectively. By proactively monitoring partner health metrics and conducting quarterly check-ins, they will identify opportunities to increase satisfaction and use of the platform, as well as grow a related pipeline based on WDBs' existing relationships and networks. Additionally, they will advocate for partner needs, sharing valuable insights to inform product development and ensuring a consistent, optimal experience across the partner lifecycle. Primary Responsibilities Build and maintain strong, long-lasting relationships with WDBs in their region, serving as their main point of contact and trusted advisor Onboard and train new partners, ensuring they understand product features and best practices to meet their goals effectively Proactively create reports and monitor customer health metrics and engagement levels, identifying risks and opportunities for improved satisfaction and growth Conduct quarterly check-ins with WDBs to discuss progress, gather feedback, align on goals, and identify new areas of opportunity Pursue new WDB partnership possibilities, building a robust pipeline to support company growth objectives Coordinate introductions and hand offs of WDB training providers, job seekers, and/or employers to the Craft Customer Success team Meet in-person with WDBs and prospective partners in region to strengthen ties and increase engagement and opportunities Advocate for partner needs internally, providing insights and feedback to influence product development and enhancements. Apply best practices and methodologies for success throughout the partner lifecycle, ensuring the partner experience is consistent and optimal across their book of business (BoB) Input and maintain pipeline and partner activities, communications, and statuses in CRM software This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. This document's contents or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, Abilities Strong relationship-building skills with a demonstrated ability to establish trust and rapport with prospective and existing partners Adept at identifying and cultivating new partnership opportunities Proficiency in creating and analyzing reports, with a background in monitoring customer health metrics and engagement levels Skilled in managing partner reviews and check-ins, gathering feedback, and setting alignment on goals Proven ability to advocate for customer needs internally, influencing product development and organizational enhancements Education Bachelor's degree or equivalent Experience 5+ years of experience in customer or partner success, account management, business development, or a similar role, ideally within workforce development or a related industry Experience onboarding and training partners, with a focus on achieving their goals and driving adoption of best practices Experience with CRM software for maintaining partner records, communication history, and account statuses Willingness to travel to support regional pipeline development and partnership management/ growth opportunities Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications Familiarity with apprenticeship programs and workforce development initiatives #LI-MM1 #LI-REMOTE Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.