Staff Business Systems Analyst, Salesforce Provisioning

Zscaler, Inc.
parental leave, sick time, tuition reimbursement
United States, California, San Jose
Apr 11, 2025
About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader. We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to play a vital role in optimizing our Salesforce platform to support and enhance our provisioning processes. You will work closely with cross-functional teams, including Engineering, Product Management, Customer Support, Sales Engineers, and Order Operations, to design, implement, and refine Salesforce solutions that enhance cloud provisioning processes for Zscaler's products. This role requires strong Salesforce expertise, business acumen, and a collaborative approach to deliver innovative solutions that align with business needs. Reporting to the Director, Digital Transformation - Provisioning, you'll be responsible for: Requirement Gathering & Analysis: Collaborate with stakeholders to gather and document business requirements related to product provisioning and sales operations, translating them into scalable technical solutions. Salesforce Solution Design & Implementation: Guide and validate the configuration and customization of Salesforce Sales Cloud to support provisioning workflows, including creating custom objects, fields, workflows, validation rules, and automating cloud provisioning processes. Cloud Provisioning Optimization: Streamline and automate provisioning workflows across Salesforce and Zscaler cloud and provisioning platforms to enable seamless deployment of Zscaler products for pre-sales demos and post-sales enablement. Stakeholder Collaboration & Support: Serve as a liaison between business teams and technical developers, ensuring alignment on requirements and providing documentation and training/support for end-users to maximize Salesforce adoption. Data Analysis & Continuous Improvement: Use Salesforce and Tableau reporting and analytics tools to monitor provisioning workflows, identify opportunities for improvement, and recommend data-driven enhancements. What We're Looking For (Minimum Qualifications) Education & Certifications: Bachelor's degree in a relevant field Experience: 5+ years of experience in Salesforce-focused roles, with expertise in Sales Cloud and SaaS provisioning or order management workflows. Technical Skills: Proficiency in Salesforce configuration (custom objects, fields, workflows) and automation of provisioning processes; ability to design scalable solutions supporting sales and order operations. Soft Skills: Excellent communication and stakeholder management skills, with the ability to bridge business needs and technical solutions effectively. What Will Make You Stand Out (Preferred Qualifications) Education & Certifications: Advanced degree or Salesforce certifications. #LI-Hybrid #LI-Remote #LI-RL2 Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $122,500 — $175,000 USD At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.