Remote

Military Resource Center Advisor

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Apr 10, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $54,800.00 - $82,200.00 Job Description INTERNAL APPLICANTS MUST APPLY BY 4:24:25The Virtual Military Education Resource Center (VMERC) Advisor provides comprehensive guidance and support to current military service members, veterans, and veteran dependents navigating educational and personal challenges by connecting them with relevant resources, benefits, and services available at WGU. The VMERC Advisor is a resource to military affiliated students assisting them through virtual outreach, training, advising and other professional support departments after completion of intake on to graduation/alumni. A strong candidate for this position must be able to successfully support individuals with varying diverse backgrounds. The individual must be empathetic, with strong communication and listening skills. The Advisor will assist the VMERC manager with oversight and coordination of the Virtual Military Education Resource Center (VMERC). In this position, the individual will coordinate and update pertinent information from the Department of the Veterans Affairs, Department of Defense and various teams and partnerships within WGU to ensure that information provided in the virtual resource center will align with student success.Primary Responsibilities Work closely with enrolment and admissions to ensure military and veteran students set an appointment with the Resource Advisor immediately following intake. Assist the student with completing Military and Veteran Orientation and navigating around the Virtual Resource Center. Refer students to the appropriate sub team for VA or TA benefit utilization. Refer all Veterans to the VITAL team for support. Establishes and maintains effective communication, coordination and working relations with students, staff, faculty, and other university personnel. Ensures students problems are effectively resolved. Maintains detailed records of student interactions; track progress as needed. Work closely with Military and Benefits processors and student support teams across the university. Work closely with Marketing and Military Outreach to collect and share information for the resource center. Works closely with the Commencement and Alumni teams to support and attend events as needed. Work closely with our Edtech team to provide and update valuable information on the Virtual Resource Center. Promote a positive image of the University and upholds its reputation. Ensures work area is clean, secure, and well-maintained. Attends and participates in university meetings as required. Attend conferences, workshops and events assigned. Performs other projects and duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities Understanding of military culture Knowledge of applicable military and veteran benefits Interview Skills Excellent verbal and written communication skills Strong understanding of the Department of Veteran Affairs and Department of Defense education policies Empathy Multi- tasker but also possess the ability to work independently and in a dynamic environment Organized, detail oriented and able to stay on task while handling multiple requests. Effective communication with interpersonal, and analytical skills Strong customer service skills Data Entry Skills Strong Computer Skills Critical Thinking Skills Adaptable and Flexible Emotional Intelligence Problem Solver Demonstrate sensitivity and understanding of the diverse, socioeconomic, cultural, disability, and backgrounds of the military affiliated population. Education Bachelor's degree in related field; business, marketing, social work Experience 3 or more years of working with Military and Veteran students or relevant experience. Working knowledge of MS operating systems and applications CRM Systems Experience in lieu of education An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements. Preferred Qualifications Web Design Military Affiliated Counseling affiliated experience such as coaching, consulting or mentoring Master's degree preferred. Higher Education experience #Li-Remote #Li-MP1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.