Senior Learning Performance Specialist

Senior Learning Performance Specialist

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

Independently creates and delivers advanced learning and performance related solutions, events and programs aimed at developing complex skills, knowledge and experience that significantly improve talent performance and results. Leads complex projects and team(s) responsible for consulting, designing, developing, and implementing solutions in partnership with department leadership, resources, and business teams.

Work Location: This is a remote position with onsite work at our McLean, VA office as needed.

DUTIES

1. Leads in the build of defined learning and performance solutions, performance support initiatives, etc., using instructional design methodologies, department practices, following the training project life cycle.
2. Conducts needs analysis with business partners and subject matter experts (SMEs) to identify performance needs and root causes, recommending sophisticated learning solutions, resources and defining deliverables.
3. Partners with department leadership to establish effective, innovative and scalable learning solutions designed to broaden complex skill sets and build experience at various levels, reinforcing a strong team and business culture to achieve desired performance results.
4. Builds strong partnerships for collaboration and accountability of agreed upon deliverables outlined in agreements and discussions, ensuring effective and efficient learning and performance solutions.
5. Establishes criteria to evaluate the effectiveness of training programs based on desired outcomes, providing insights and recommendations for continuous improvement.
6. Initiates plans and executes learning and performance solutions, including troubleshooting efforts, resolving pre, on-site and post program activities to execute a safe, professional and productive program in a cost-effective manner, working with department team members, as needed.
7. Applies techniques in learning solutions and delivery to address diverse needs and ensure an inclusive environment conducive to learning for all participants.
8. Monitors and analyzes program metrics for trending, defines and presents recommendations for enhancements.
9. Creates marketing and communications, presentations and other materials tied to programs and solutions, ensuring effective distribution and delivery to multiple employees and management levels within the organization.
10. Develops, manages and maintains repeatable processes and procedures tied to learning and performance solutions to create sustainable programs, including measurement and reporting for both new and existing programs and solutions to recommend improvement and innovative opportunities.
11. Strategizes for opportunities to replicate solutions that could benefit a broader audience.
12. Independently identifies and recommends strategies, industry trends and learning and performance methodologies. In addition, stay current with instructional design and industry best practices in order to recommend new authoring tools, media and digital learning techniques.
13. Leads special projects as required. Provides mentorship and coaching to team members, fostering their professional growth and development within the department. Leverage productivity by coaching and learning from others within Talent teams and across the organization.
14. Collaborates, coordinates, and communicates across disciplines and departments.
15. Ensures compliance with HIPAA regulations and requirements.
16. Demonstrates Company's Core Competencies and values held within.
17. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works independently, but may still operate under limited supervision to complete job responsibilities. Work is complex. The incumbent possesses and applies a range of advanced business, performance and training knowledge gained through experience or education practices and procedures to complete the job responsibilities. The incumbent adheres to established guidelines and applies their experience to resolve issues that may be complex and escalates more complex issues to higher levels. Leads and directs the work of others on project teams. Work is complex requiring innovative independent decision making to identify and choose the appropriate course of action and solutions.

COMPENSATION

The salary range for this position is $85-105K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.