Technology Consultant - CTJ - TS/SCI
 Microsoft | |
 United States, Virginia, Springfield | |
 Apr 09, 2025 | |
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OverviewMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. We are looking to hire aTechnology Consultant to join Microsoft Federal The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. The Microsoft Federal team is looking for people with a passion for delivering customer success. As a Technology Consultant, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
ResponsibilitiesJoin our Cloud Engineering team as an individual contributor to build in-house solutions and applications for Microsoft Federal. You will play a crucial role in designing, developing, and maintaining cutting-edge software that meets the unique needs of our federal clients, while articulating value propositions for strategic Microsoft products and services. Perform imaging and configuration of the Data Transfer Workstations (DTW) for deployment. Follow and improve the deployment process and documentation with coordination of Data Transfer Engineering team. Work across teams to ensure products meet customer requirements. Coordinate with Project Managers to fulfill customer hardware installation requests. Travel to local sites to install Data Workstation computers. Perform validation and documentation of the Data Transfer Workstation installation at the local site. Provide customer training and answer questions as necessary for the data transfer process with the Data Transfer Workstation. Monitors overall system health, performs routine maintenance, and documents / recommends new workflows for stability. Manages Operational System Management (through IT Service Management) escalation and triage as required. Troubleshooting and remediation activities as appropriate to include coordination with System Owners, Product Team, and Migration Team. Complete regular maintenance on all systems/applications to include patching and vulnerability remediation and identification of end-of-life replacements. Follows and improves upon Change Request processes and coordination of Situational Awareness to identified points of contact. Execution of test cases for resolution of issues implemented by either Engineering or external teams, documentation of results and communication back to the appropriate party. | |