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Patient Navigator
Job Summary Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
Project FRIEND Connect is an extension of the now-ended Project FRIEND: First Responder Increased Education and Naloxone Distribution program, which is an initiative that equips first responders with naloxone for community distribution. Over the course of five years, Project FRIEND Connect aims to offer medication-assisted treatment (MAT) and psychosocial services to 150 individuals aged 18 or older with opioid use disorder (OUD) who are given naloxone by first responders in the pre-hospital setting. The Project FRIEND Connect team consists of a Project Director, Program Manager, Project Evaluator, EMS Physician Liaison, Outpatient Physician Liaison, and two Patient Navigators.
The Patient Navigator will work closely with the other Project FRIEND Connect team members to link and retain each enrolled patient in MAT and outpatient care using contingency management (monetary incentives) and motivational interviewing.
The Patient Navigator is responsible for the implementation project by providing support to recruitment and linkage, and is responsible for recruiting project participants/patients, linking patients with the treatment clinic of their choice, delivering contingency management and motivational interviewing, and re-engaging patients that may drop out of MAT. The Patient Navigator acts as a communication liaison between treatment providers and maintains ongoing relationships with/offers support to enrolled patients. The Patient Navigator is also responsible for tracking patient data, as well as working with the team's Project Evaluator to complete the Government Performance and Results Act (GPRA) questionnaires at intake and 6 months/discharge from the program. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $66,900 - $100,400 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Department of Emergency Medicine (DEM) provides emergency medical care to over 177,000 patients annually at the UCSF Medical Center at Parnassus, UCSF Benioff Children's Hospitals at Mission Bay and Oakland and Zuckerberg San Francisco General Hospital and Trauma Center. DEM administrative and research staff support the work of 92 full-time and 70+ attending physicians, a residency program, fellowship programs and over 300 housestaff and students each year. Our vision is to be the leader in compassionate, innovative and equitable emergency care for all people at all times.
The population served by the DEM is medically, socially and ethnically diverse. ZSFG is the county's only trauma center, and UCSF provides the full resources of one of the nation's leading tertiary care referral centers.
Three of the four Project FRIEND Connect team members are clinicians in the DEM and have experience in providing comprehensive care management to complex, underserved populations. Project FRIEND Connect will also partner with a core team member in the Department of Family and Community Medicine, which houses the Family Health Center Bridge Clinic, to link patients to an outpatient treatment program. Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3 years of related experience
- Ability to complete Motivational Interviewing: 3 day Introductory Intensive course within 3 months of date of hire.
- Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment
- Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
- Ability to communicate effectively, both orally and in writing
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
Preferred Qualifications
- Ability to create effective rapport with a diverse group of patients and care providers
- Proficiency in Spanish and/or Chinese dialect
- Excellent analytical, interpersonal, and problem-solving skills
- Experience working with electronic health records
- Knowledge of evidence-based treatment for substance use disorders
- Knowledge of harm reduction principles and skills
- Knowledge of local substance use disorder resources
- Proficiency with motivational interviewing
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004198 PAT NAVGTR NON-CLIN 3 Job Category Administrative Support, Professional (Non-Clinical) Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Appointment End Date 30-Sep-2026 Location San Francisco, CA Campus Zuckerberg San Francisco General (ZSFG) Additional Shift Details M-F 8:00 am - 5:00 pm (with some variable hours) |
University of California - San Francisco
Apr 08, 2025