Associate, Licensing

We are looking for a Licensing Associate, Title and Registration to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• someone who pays great attention to detail and thrives in a fast-paced setting?

• Customer service minded with the ability to prioritize multiple tasks?

As the Licensing & Title Associate, you will be the primary owner for transactions related to Element to handle title & registration completion for units based on states. The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.

A Day in the Life

• Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing

• Identify requests requiring specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customers

• Become a subject matter expert in assigned states for all titling & registration functions.

• Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process. Ability to acquire/retain information related to different state requirements

• Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.

• Partners with other Operations and Client Business units to ensure the proper guidance, education or updates for the title & registration of units during the title & registration process.

• Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goal

• Facilitate the maintenance of a title through the life of the vehicle which may include processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client need processing and collaboration of employee and project team will be necessary to accomplish goals.

Requirements

• High School Diploma, 2- or 4-year degree preferred, Or 2-3 years professional experience in office environment

• 1-3 years' experience in a customer service professional role

• Automotive industry experience highly desired

• MS Office - proficient in the following

• Excel - ability to add data to cells, use SUM function, sort data

• Word - ability to create documents

• Excellent written and oral communication skills

• Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients

• Ability to focus on details

• Strong work ethic

• Comfortable working in a fast paced organization, able to shift to different priorities

• Ability to work independently and function within a team environment

• Demonstrates initiative and problem solving ability

• Excellent customer service skills

• Critical thinking - ability to think through logical process flow and identify opportunities for improvement

• Ability to come to office and perform work, on regularly scheduled days/hours

The hiring base salary range for this position is $46,800 - $64, 350 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.