Clinical Informatics Specialist

Terros Health is pleased to share an exciting and rewarding opportunity for a Clinical Informatics Specialist at our Central Avenue location, working remotely and in office. Hybrid-Working remotely and at sites across Phoenix (Arizona Only) Reporting to the Director of Informatics, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona's Most Admired Companies in 2023

Terros Health is hiring a Full-Time Clinical Informatics Specialist in Phoenix, AZ.

Hybrid-Working remotely and at sites across Phoenix (Arizona Only)

Bachelor's Degree in healthcare field, nursing informatics, clinical informatics or related IT field preferred

Full-Time, Employed

Monday-Friday (Some occasional evening and weekend work required)

Responsible for providing expertise within the Information Systems team toward the continual development and maintenance of the electronic health record (EHR) and integrated systems and software. Accountable for activities related to analysis, design, planning, implementation, troubleshooting and technical support, training, and process improvement. Reports to the Director of Informatics and is a member of the Informatics team. Acts as the primary liaison between key clinical stakeholders and the EHR support staff. Assists with priority EHR initiatives and escalation of resolution. Coordinates with cross-functional teams and resources to ensure a cohesive EHR system for the enterprise. Develops and implements technical solutions as well as trains staff on EHR related workflows, templates and processes.

Clinical Informatics Specialist Duties Include:

* Provides clinical expertise, analysis and advice on EHR projects and initiatives. Works with the Informatics team to select and deploy efficient and effective EHR solutions.

* Works with key clinical stakeholders on process improvement projects in alignment with other Information Systems and EHR initiatives.

* Designs, coordinates and presents EHR trainings and educational opportunities based on project initiatives and ongoing assessment of need.

* In collaboration with the informatics team, works to set expectations with key clinical stakeholders and super user community on implementation, process improvement and optimization projects.

* Provides consultation and recommendations on requests related to EHR workflows, templates and functionality.

* Monitors end user reports to assess trends and identifies opportunities for holistic system resolution, escalation of priority, and process improvement.

* Adheres to organizational policies and procedures and follows change control processes for the EHR application and related system design & implementation projects.

* Assists Informatics with NextGen implementation including analysis, design, configuration, testing, and training, and support activities.

* Performs other duties as assigned.

Benefits & Wellness:

* Multiple medical plans - including a no premium plan for employees and their families

* Multiple dental plans - including orthodontia

* Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

* 4 Weeks of paid time off in the first year

* Wellness program

* Child Care Support Program

* Pet Insurance

* Group life and disability insurance

* Employee Assistance Program for the Whole Family

* Personal and family mental and physical health access

* Professional growth & development - including scholarships, clinical supervision, and CEUs

* Employee perks and discounts

o Gym memberships

o Tuition at GCU and University of Phoenix

o Car rentals

* Bilingual pay differential

* Bachelor's Degree in a related health or technology field required (currently licensed or non-licensed).

* Informatics degree/continuing education preferred.

* 3-5 years of experience in the Healthcare Industry strongly preferred.

* 3-5 years of EHR, Informatics and/or IT experience preferred.

* NextGen Certified Professional (NCP) preferred.

* Proficient in Excel, Word, and Outlook.

* Ability to translate clinical and operational business requests into technical requirements for the use by technical staff.

* Strong written and oral communication skills.

* Strong analytical and organizational skills.

* Excellent customer service skills.

* Ability to prioritize and manage multiple high priority tasks and competing priorities in a complex and dynamic environment.

* Ability to convey a strong presence and professional image.

* Ability to work in a fast-paced and rapidly changing environment and consistently meet strict service level agreement and performance requirements.

* Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.